Professional Shopper

Food City (K-VA-T Food Stores Inc)•Dayton, TN

7d•Onsite

About The Position

The Professional Shopper (also described as the Personal Shopper) accurately and efficiently shops and processes orders placed through Food City’s Curbside Pickup service. The position includes communicating professionally with customers, processing payments, and maintaining order accuracy and freshness. The shopper coordinates, shops, packs, labels, and stages orders and facilitates pickup while providing customer-focused assistance and explaining savings opportunities and promotions. The role attends scheduled on-site shifts and follows company procedures and applicable laws for transactions, coupons, regulated products, and WIC handling.

Requirements

Exceptional customer service skills and the ability to maintain a customer-focused culture.
Ability to operate a cash register, point-of-sale (POS) system, telephone, and other equipment as needed.
Ability to work as part of a team and interact with customers of various socioeconomic levels, vendors, guests, and KVAT corporate representatives.
Ability to understand and follow verbal and/or written instructions and perform routine, repetitive tasks while interacting with individuals at various levels.
Ability to attend on-site work during scheduled shifts in accordance with company time and attendance policies.

Responsibilities

Acknowledge, greet, and engage customers while communicating the value of Curbside Pickup.
Coordinate and prioritize online orders; shop, pack, label, and stage them; and facilitate customer pickup accurately and efficiently.
Maintain accountability for the freshness and accuracy of every order.
Communicate with customers in a timely and professional manner about order status and unavailable items, and offer acceptable substitutions.
Build relationships with customers and learn their shopping preferences.
Maintain transaction records and daily shift reports.
Scan customer orders according to company policy and account for tendered transactions.
Keep desk and staging areas clean and organized.
Become familiar with Food City’s website to answer customer inquiries.
Communicate customers’ special needs and requests to the Store Manager.
Understand Food City marketing activities and promotions to educate customers about savings and upsell when possible.
Follow Loss Prevention audit procedures and Professional Shopper protocols.
Follow applicable state and local laws for beer, wine, and tobacco sales, and federal and state laws for WIC handling.
Follow coupon-handling procedures, including those for digital coupons, and company check-cashing and tendering procedures.
Follow policies and procedures for debit card, credit card, gift card, gift certificate, EWIC, EBT Cash, and EBT Food Stamp transactions.
Provide efficient and courteous customer service in support of the company mission.
Attend on-site work during scheduled shifts and comply with company time and attendance policies.