Professional Shopper

K-VA-T Food Stores•Newport, TN

3d•Onsite

About The Position

The Professional Shopper (Personal Shopper) is responsible for accurately and efficiently shopping and processing orders received through Food City’s Curbside Pickup service. The role includes communicating professionally with customers, processing payments, ensuring order accuracy and freshness, and helping customers understand promotions and online services. The position requires on-site attendance during scheduled shifts.

Requirements

Exceptional customer service skills and the ability to maintain a customer-focused culture.
Ability to operate a cash register, point-of-sale (POS) system, telephone, and other equipment as needed.
Ability to work as part of a team and interact with customers from various socioeconomic backgrounds, vendors, guests, and KVAT corporate representatives.
Ability to understand and follow verbal and/or written instructions.
Ability to perform routine and repetitive tasks and interact with individuals at various levels on a daily basis.
Ability to attend on-site work during scheduled shifts and comply with time and attendance policies.

Responsibilities

Greet and engage customers and explain the value of Curbside Pickup.
Coordinate, prioritize, shop, pack, label, and stage online orders, and facilitate customer pickup.
Maintain the freshness and accuracy of every order.
Communicate professionally and promptly with customers about order status, unavailable items, and suitable substitutions.
Build relationships with customers and learn their shopping preferences.
Maintain transaction records and daily shift reports.
Scan orders according to company policy and account for tendered transactions.
Keep desk and staging areas clean and organized.
Learn the Food City website to answer customer inquiries.
Communicate customers’ special needs and requests to the Store Manager.
Understand Food City marketing activities, inform customers about savings, and upsell when appropriate.
Follow Loss Prevention audit procedures and Professional Shopper protocols.
Follow applicable state and local laws for beer, wine, and tobacco sales, and federal and state laws for WIC handling.
Follow coupon handling procedures, including digital coupons.
Follow company check-cashing and tendering procedures.
Follow policies and procedures for debit card, credit card, gift card, gift certificate, EWIC, EBT cash, and EBT food stamp transactions.
Provide efficient and courteous service to store locations in support of the company mission.
Attend on-site work during scheduled shifts and comply with time and attendance policies.