Professional Shopper

K-VA-T Food Stores•Athens, AL

5d•Onsite

About The Position

The Professional Shopper is responsible for accurately and efficiently shopping and processing orders received through Food City’s Curbside Pickup service. The role includes customer communications, payment processing, and maintaining excellent order accuracy and freshness. The shopper coordinates, shops, packs, labels, stages, and facilitates pickup of orders; communicates about order status, unavailable items, and substitutions; and builds relationships with customers to understand their preferences. The position also involves maintaining transaction and shift reports, following company and legal requirements for payments and regulated products, and keeping desk and staging areas clean and organized. Professional Shoppers work onsite during scheduled shifts and support Food City’s customer-service mission.

Requirements

Exceptional customer-service skills and the ability to maintain a customer-focused culture.
Ability to operate a cash register, point-of-sale (POS) system, telephone, and other equipment as needed.
Ability to work as part of a team and interact with customers of various socioeconomic levels, vendors, guests, and KVAT corporate representatives.
Ability to understand and follow verbal and/or written instructions and perform routine, repetitive tasks.
Ability to maintain daily contact and interaction with individuals at various levels.
Ability to attend onsite work during scheduled shifts and follow company time and attendance policies.

Responsibilities

Greet and engage customers, explaining the value of Curbside Pickup.
Coordinate, prioritize, shop, pack, label, and stage online orders, and facilitate customer pickup.
Maintain the freshness and accuracy of every order.
Communicate professionally and promptly with customers about order status, out-of-stock items, and acceptable substitutions.
Build relationships with customers and learn their shopping preferences.
Maintain transaction records and daily shift reports.
Scan customer orders according to company policy and account for tendered transactions.
Keep desk and staging areas clean and organized.
Use knowledge of Food City’s website to answer customer inquiries.
Communicate customers’ special needs and requests to the Store Manager.
Understand Food City promotions and marketing activities to educate customers about savings and upsell when possible.
Follow Loss Prevention audit procedures and Professional Shopper protocols.
Follow applicable state and local laws for beer, wine, and tobacco sales, and federal and state laws for WIC handling.
Follow coupon handling procedures, including digital coupons.
Follow company check-cashing and tendering procedures.
Follow policies and procedures for debit card, credit card, gift card, gift certificate, EWIC, EBT Cash, and EBT Food Stamp transactions.
Provide efficient and courteous customer service to store locations in support of the company mission.
Attend onsite work during scheduled shifts in accordance with time and attendance policies.