Professional Shopper

K-VA-T Food Stores•Chattanooga, TN

6d•Onsite

About The Position

The Professional Shopper, also referred to as the Personal Shopper, accurately and efficiently shops and processes orders placed through Food City’s Curbside Pickup service. The role includes customer communication, payment processing, maintaining order accuracy and freshness, and helping customers understand promotions and savings opportunities. The position requires on-site attendance during scheduled shifts and adherence to company policies and applicable laws.

Requirements

Exceptional customer service skills and ability to maintain a customer-focused culture.
Ability to operate a cash register, point-of-sale (POS) system, telephone, and other equipment as needed.
Ability to work as part of a team and interact with customers from various socioeconomic backgrounds, vendors, guests, and KVAT corporate representatives.
Ability to understand and follow verbal and/or written instructions and perform routine, repetitive tasks.
Ability to maintain frequent daily contact and interaction with people at various levels.
Ability to attend on-site work during scheduled shifts and follow company time and attendance policies.

Responsibilities

Acknowledge, greet, and engage customers, communicating the value of Curbside Pickup.
Coordinate and prioritize online orders; shop, pack, label, and stage orders; and facilitate pickup.
Maintain the freshness and accuracy of every order.
Communicate professionally and promptly with customers about order status and unavailable items, and offer suitable substitutions.
Build relationships with customers and learn their shopping preferences.
Maintain transaction records and daily shift reports.
Scan orders according to company policy and maintain accountability for tendered transactions.
Keep desk and staging areas clean and organized.
Know the Food City website well enough to respond to customer inquiries.
Communicate customers’ special needs and requests to the Store Manager.
Understand Food City marketing activities to explain savings opportunities and upsell when appropriate.
Follow Loss Prevention audit procedures and Professional Shopper protocols.
Follow applicable state and local laws for beer, wine, and tobacco sales, and federal and state laws for WIC handling.
Follow coupon-handling procedures, including digital coupons, and company check-cashing and tendering procedures.
Follow policies for debit card, credit card, gift card, gift certificate, EWIC, EBT Cash, and EBT Food Stamp transactions.
Provide efficient and courteous service to store locations in support of the company mission.
Attend on-site work during scheduled shifts and follow company time and attendance policies.