Professional Shopper

Food City (K-VA-T Food Stores Inc)•Johnson, KS

6d•Onsite

About The Position

The Professional Shopper (Personal Shopper) is responsible for accurately and efficiently shopping and processing orders received through Food City’s Curbside Pickup service. The role includes communicating professionally with customers, processing payments, maintaining order accuracy and freshness, and supporting courteous customer service in accordance with company policies and procedures. The position requires on-site attendance during scheduled shifts.

Requirements

Exceptional customer service skills and the ability to maintain a customer-focused culture.
Ability to operate a cash register, point-of-sale (POS) system, telephone, and other equipment as needed.
Ability to work as part of a team and interact with customers, vendors, guests, and KVAT corporate representatives across various socioeconomic levels.
Ability to understand and follow verbal and/or written instructions, perform routine and repetitive tasks, and interact with individuals at various levels.
Ability to attend on-site work during scheduled shifts in accordance with company time and attendance policies.

Responsibilities

Greet and engage customers and explain the value of Curbside Pickup.
Coordinate, prioritize, shop, pack, label, stage, and facilitate pickup of online orders accurately and efficiently.
Maintain the freshness and accuracy of every order.
Communicate with customers about order status and unavailable products, and offer acceptable substitutions.
Build relationships with customers and learn their shopping preferences.
Maintain transaction records and daily shift reports.
Scan customer orders according to company policy and account for tendered transactions.
Keep desk and staging areas clean and organized.
Know Food City’s website well enough to answer customer inquiries.
Communicate customers’ special needs and requests to the Store Manager.
Understand Food City marketing activities and promotions to inform customers about savings and upsell when appropriate.
Follow Loss Prevention audit procedures and Professional Shopper protocols.
Follow applicable state and local laws regarding beer, wine, and tobacco sales, and federal and state laws regarding WIC handling.
Follow coupon handling procedures, including those for digital coupons.
Follow company check-cashing and tendering procedures.
Follow policies for debit card, credit card, gift card, gift certificate, EWIC, EBT Cash, and EBT Food Stamp transactions.
Provide efficient and courteous customer service in support of the company mission.
Attend on-site work during scheduled shifts in accordance with company time and attendance policies.