Professional Services Consultant - East Coast (Remote in NYC, Chicago, or Atlanta)

Ketch

9d • Remote

About The Position

Ketch is hiring a Professional Services Consultant to own customer implementations end to end. The consultant will manage several implementations at once and serve as each customer's technical advisor and primary point of contact throughout the process. Professional Services is part of the CX Team within the broader Go-to-Market organization. The role works closely with colleagues across GTM, Engineering, and Product.

The position is remote, but candidates must be located in the metropolitan area of New York, Chicago, or Atlanta. The consultant will lead customer implementations from discovery and solution design through deployment, guide customer teams on Ketch's platform, coordinate with Sales on upsell opportunities, and share customer feedback with Product and Engineering. Success is measured by time to value, customer satisfaction, and customer product utilization.

Requirements

• At least 7 years of experience in Professional Services, Solutions Consulting, or Technical Account Management at a SaaS company, or in a technical consulting role at a consulting firm.
• Experience managing several implementations simultaneously.
• Technical proficiency to independently lead conversations with customer technical stakeholders and guide them through Ketch technology, including SaaS architectures, APIs, JavaScript SDKs, and integrations; coding skills are not required.
• Fluent written and spoken English.
• Legally authorized to work in the United States.
• Bachelor's degree required.
• Must be located in the metropolitan area of New York, Chicago, or Atlanta.

Nice To Haves

• Ad-tech or mar-tech experience, especially understanding how websites and mobile apps capture data through pixels, scripts, and SDKs.
• Start-up experience in B2B SaaS.
• Data privacy knowledge.
• Knowledge of a second language.

Responsibilities

• Own customer implementations from discovery and solution design through deployment, serving as the customer's point of contact for communication, expectations, and escalations.
• Lead technical conversations with customer stakeholders and educate customer teams on platform features and use cases.
• Identify upsell opportunities as the customer's main point of contact and work with Sales to close them.
• Share customer feedback with Product and Engineering to help shape future products and services.
• Measure impact through time to value, customer satisfaction, and customer product utilization.

Benefits

• Competitive medical, dental, and vision coverage, with 100% of premiums paid for US-based full-time employees.
• Unlimited PTO.
• 10 paid company holidays.
• Paid parental leave.
• Remote-friendly work with flexible scheduling built around core collaboration hours.
• Commuter benefits for office-based employees.
• Equity.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior