Productivity Specialist

Morris Great Lakes • Erie, PA

16h

About The Position

Morris Great Lakes, a division of Morris Group, Inc., supplies CNC machine tools, tooling, accessories, software, automation, and related products to manufacturers of precision machined parts across western New York, western Pennsylvania, and West Virginia. The company helps manufacturers improve productivity and maintain a competitive advantage.

Productivity Specialists provide customer service, support, and aftermarket sales. They use their machine tool experience to bring customers product recommendations, efficiency solutions, demonstrations, and installation support. The role involves building customer relationships, analyzing equipment and processes, supporting capital equipment sales projects, and developing sales opportunities within an assigned territory. It also requires collaboration across company teams, staying current on industry products and technologies, and maintaining professional, trustworthy customer relationships.

The position requires daily travel throughout the assigned territory, with occasional long-distance or overnight travel. The physical demands include accessing all areas of premises, sitting for prolonged periods, frequently using hands and arms, and bending, twisting, stooping, reaching, and lifting material weighing up to 50 pounds with assistance from equipment or other employees. The work may take place at dynamic job sites with tight timelines and changing priorities.

Requirements

• At least 5 years of machine tool experience.
• Self-motivated and able to operate with minimal direction.
• Strategic approach to work and creativity in solving challenges.
• Ability to work in a fast-paced environment and balance multiple priorities.
• Ability to work effectively both as part of a team and independently.
• Excellent verbal and written communication skills.
• Ability to present products and solutions effectively to customers in one-on-one and group settings.
• Experience working with employees and managers at various levels.
• Intermediate to sophisticated knowledge of Microsoft Office and related business programs.
• Prior successful project management experience.
• Reliable transportation, a valid U.S. driver’s license, and a clean driving record.
• Ability to travel daily throughout the assigned territory, including occasional long-distance or overnight travel.
• Ability to access all areas of premises, sit for prolonged periods, frequently use hands and arms, and perform bending, twisting, stooping, reaching, and lifting of material up to 50 pounds with assistance from equipment or other employees.

Nice To Haves

• Experience reviewing and processing part prints, developing fixturing strategies, and selecting tooling.
• Prior experience in public speaking or presentations.
• Current U.S. passport.

Responsibilities

• Develop customer relationships across shop floor, programming, engineering, purchasing, and senior management levels.
• Serve as a central knowledge resource for machine accessories, work holding, and tooling products, recommending solutions to customers and supporting machine sales planning.
• Analyze customer equipment and processes and recommend solutions to improve return on capital investment, efficiency, and profitability.
• Partner with capital equipment sales in the assigned territory to meet customer needs from presales through project completion.
• Generate territory revenue when not supporting capital machine projects.
• Develop and deliver customer product demonstrations.
• Attend industry events and supplier training seminars to stay current with products, processes, and technologies.
• Lead projects in collaboration with engineering, capital equipment sales, contracts, service, and management teams.
• Maintain in-depth knowledge of the machine tool industry and the company’s represented product lines.
• Maintain integrity and professionalism in interactions with customers and colleagues.
• Identify and solve customer challenges conscientiously.
• Perform related duties as required.

Benefits

• Competitive starting salary.
• Comprehensive health benefits, including a zero-premium medical plan, vision and dental insurance, and company-paid life insurance.
• Three or more weeks of vacation to start.
• Ten company-paid holidays.
• 401(k) retirement plan with company contribution.
• Tuition reimbursement.
• Employee appreciation events and perks.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed