Production Support Engineer Application Support Analyst
About The Position
IPolarity LLC is hiring an experienced Production Support Engineer / Application Support Analyst to support critical enterprise applications and production environments. The role focuses on application troubleshooting, incident management, monitoring application health and service availability, and coordinating with cross-functional technology and business teams. The position is onsite in Jersey City, New Jersey, and calls for 10–12 years of experience. Compensation is $45.00–$50.00 per hour. The engineer will support Java-based applications, Spring Boot services, microservices, Kafka integrations, and AWS-hosted applications. Responsibilities also include investigating batch job failures, maintaining operational documentation, participating in root cause analysis, and contributing to continuous improvement initiatives. IPolarity LLC is a professional services firm offering expertise in IT solutions, application development and maintenance, testing, and systems integration. Its delivery model includes onsite and offsite resources.
Requirements
- 10–12 years of experience.
- Experience in production support or application support.
- Java and Spring Boot skills.
- SQL / PL-SQL skills.
- Knowledge of microservices and REST/SOAP web services.
- Kafka fundamentals and troubleshooting skills.
- AWS application support experience.
- Debugging, log analysis, and root cause analysis (RCA) skills.
- Batch job monitoring and incident management experience.
- Dashboard and service health monitoring skills.
- Strong communication and stakeholder management skills.
Nice To Haves
- Experience with monitoring and alerting tools.
- Change and release management experience.
- Runbook documentation experience.
- Experience with post-incident reviews.
Responsibilities
- Monitor production applications, operational dashboards, system health, and service availability.
- Perform incident triage, troubleshooting, impact assessment, escalation, and resolution.
- Debug application issues using Java logs, stack traces, SQL/PL-SQL queries, and root cause analysis.
- Monitor batch jobs, investigate failures, manage reruns, and validate processing results.
- Support Java-based applications, Spring Boot services, microservices, and Kafka integrations.
- Collaborate with development, infrastructure, database, and business teams to restore services quickly.
- Support AWS-hosted applications and monitor operational metrics and alerts.
- Maintain runbooks, SOPs, knowledge articles, and post-incident reports.
- Participate in root cause analysis and continuous improvement initiatives.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
