Production Support Engineer Application Support Analyst

IPolarity LLC • Hanover Township, NJ

4d • $45 - $50 • Onsite

About The Position

We are looking for an experienced Production Support Engineer / Application Support Analyst to support critical enterprise applications and production environments. The role focuses on troubleshooting application issues, managing incidents, monitoring application health, and coordinating with cross-functional technology and business teams to restore services quickly. The position supports Java-based applications, Spring Boot services, microservices, Kafka integrations, and AWS-hosted applications.

Requirements

• 10–12 years of experience.
• Experience in production support or application support.
• Knowledge of Java and Spring Boot.
• Knowledge of SQL/PL-SQL.
• Experience with microservices and REST/SOAP web services.
• Kafka fundamentals and troubleshooting skills.
• AWS application support experience.
• Debugging, log analysis, and root cause analysis skills.
• Batch job monitoring and incident management skills.
• Dashboard and service health monitoring skills.
• Strong communication and stakeholder management skills.

Nice To Haves

• Familiarity with monitoring and alerting tools.
• Change and release management experience.
• Runbook documentation experience.
• Experience with post-incident reviews.

Responsibilities

• Monitor production applications, operational dashboards, system health, and service availability.
• Perform incident triage, troubleshooting, impact assessment, escalation, and resolution.
• Debug application issues using Java logs, stack traces, SQL/PL-SQL queries, and root cause analysis.
• Monitor batch jobs, investigate failures, manage reruns, and validate processing results.
• Support Java-based applications, Spring Boot services, microservices, and Kafka integrations.
• Collaborate with development, infrastructure, database, and business teams to restore services quickly.
• Support AWS-hosted applications and monitor operational metrics and alerts.
• Maintain runbooks, SOPs, knowledge articles, and post-incident reports.
• Participate in root cause analysis and continuous improvement initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed