Specialist, Production Services Application Support Analyst

BNY Mellon • Pittsburgh, PA

5d • $52,000 - $65,500

About The Position

BNY is seeking an Application Support Analyst to join its team in Pittsburgh. The role supports applications by monitoring them, responding to incidents, performing routine health checks and validations, and following established procedures for low-priority incident resolution. The analyst helps maintain support procedures and documentation, escalates new or high-priority incidents to second-level application or infrastructure support, and contributes to team objectives.

Requirements

• Bachelor’s degree in computer science or a related discipline, or equivalent work experience.
• 0–1 years of experience.
• Experience following defined procedures for routine incident resolution.
• Ability to escalate issues appropriately to second-level support.

Nice To Haves

• Related internship experience.

Responsibilities

• Assist in maintaining support procedures and documentation.
• Provide eyes-on-glass monitoring and escalate issues.
• Monitor applications and respond to incidents.
• Perform routine health checks and validations after changes or significant incidents.
• Follow defined procedures to resolve routine, low-priority incidents.
• Escalate new or high-priority incidents to second-level application or infrastructure support.
• Contribute to the achievement of team objectives.

Benefits

• Competitive compensation.
• Wellbeing programs.
• Paid leaves, including paid volunteer time.
• Eligible employees may enroll in a 401(k) plan.
• Eligible employees may participate in company-sponsored medical, dental, vision, and basic life insurance plans.
• Other benefits may include vacation and sick time, depending on the position offered.
• Eligible employees may receive an annual discretionary incentive award.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level