Vice President, Production Services Application Support

BNY Mellon•Boston, MA

3d•$69,000 - $185,000•Onsite

About The Position

BNY is seeking a Vice President, Production Services Application Support to join its Execution Services Production Support team in Boston, Massachusetts. The role supports trading applications and workflows across asset classes, working closely with traders, technology development teams, and internal and external stakeholders. The position supports Buy Side Trading Solutions technology across the market-making workflow, from securities pricing and offerings through trade execution, trade capture, and straight-through processing to downstream systems. The role investigates and resolves technology issues, provides production oversight and controls, and helps improve system stability, monitoring, and issue visibility. It supports a global business across the US, EMEA, and APAC, including daily batch monitoring, client and user onboarding, application administration, broker conformance testing, securities maintenance, and audit investigations. The employee will also be encouraged to use internally developed and vendor-provided AI platforms to improve workflows and productivity.

Requirements

At least 5 years of hands-on Production Services experience in financial services or an equivalent professional environment.
Experience with common applications used in fixed income, FX, futures, derivatives, and equity trading, such as Bloomberg FIT, EMSX, TSOX, and TOMS; TradeWeb; MarketAxess; FlexTrade; FX Connect; and FXALL.
Understanding of RFQ OTC product-offering workflows.
Knowledge of fixed-income products and asset classes, including corporate bonds, municipal bonds, rates and rates derivatives, mortgages, commercial paper, certificates of deposit, futures, swaps, FX, and equities.
Strong organizational skills and attention to detail to anticipate potential issues.
High sense of urgency regarding business needs and ability to multitask in a high-input environment.
Experience participating in Disaster Recovery exercises.
Experience supporting technologies and platforms including Windows, Linux, cloud, REST services, web services, message queues, and Kafka.
Experience improving automation through scripting or DevOps.
Technical knowledge supporting Java, .NET, Unix shell-script, and data-warehouse-based applications.
Working knowledge of automation and monitoring tools such as Ansible, Selenium, Moogsoft, ThousandEyes, and Prometheus.
Hands-on experience with UNIX and scripting, including Python and shell.
Working knowledge of SQL databases and basic network configuration.
Experience with batch monitoring and job-scheduling tools such as ESP, Autosys, and Control-M.
Experience setting up and using monitoring tools such as AppDynamics, Splunk, and Moogsoft.
Willingness to work shifts and weekends on a rotational basis.

Responsibilities

Administer and support trading applications and workflows across asset classes in coordination with Fixed Income, Equity, Derivatives, and FX traders and technology development teams.
Build and maintain relationships with internal and external trading technology stakeholders, including front-office sales and trading, middle office, operations, compliance, and external technology providers.
Support Buy Side Trading Solutions technology across market-making workflows, including securities pricing, offerings, trade execution, trade capture, and straight-through processing to downstream systems.
Investigate technology issues, drive solutions, and provide timely service and restoration for business partners.
Provide production oversight and control functions to improve stability and awareness of changes to the trading technology environment.
Participate in developing, deploying, and using monitoring systems to improve issue visibility and proactive support.
Collaborate with a global team supporting the business across the US, EMEA, and APAC.
Support daily technology workflows through batch monitoring, client and user onboarding, and administration of Buy Side Trading Solutions applications.
Engage in broker conformance testing and securities maintenance, and facilitate audit investigations.
Use available AI platforms to improve workflows and productivity.