Vice President, Production Services Application Support

BNY Mellon

2d•Onsite

About The Position

BNY is seeking a Vice President, Production Services Application Support to join its Execution Services Production Support team in Boston, Massachusetts. The role supports trading applications and workflows across asset classes, working closely with Fixed Income, Equity, Derivatives, and FX traders and technology development teams. It also partners with internal and external stakeholders across front-office sales and trading, middle office, operations, compliance, and technology providers. The position supports Buy Side Trading Solutions technology across the market-making workflow, including securities pricing, offerings, trade execution, trade capture, and straight-through processing to downstream systems. The successful candidate investigates and resolves technology issues, provides production oversight and controls, and helps improve monitoring, issue visibility, stability, and support quality. The role is part of a global team supporting business across the US, EMEA, and APAC, and includes batch monitoring, client and user onboarding, application administration, broker conformance testing, securities maintenance, and audit investigations. The employee will also have access to internally developed and vendor-provided AI platforms to improve workflows and productivity.

Requirements

At least 5 years of hands-on Production Services experience in financial services or an equivalent professional environment.
Experience with common applications used in fixed income, FX, futures, derivatives, and equity trading platforms, such as Bloomberg FIT, EMSX, TSOX, and TOMS; TradeWeb; MarketAxess; FlexTrade; FX Connect; and FXALL.
Understanding of RFQ OTC product offering workflows.
Fixed Income asset-class product knowledge, including Corporate Bonds, Municipal Bonds, Rates and Rates Derivatives, Mortgages, Commercial Paper, Certificates of Deposit, Futures, Swaps, FX, and Equities.
Strong organizational skills, attention to detail, and ability to anticipate potential issues.
High sense of urgency, ability to multitask, and ability to work in a high-input environment.
Experience participating in Disaster Recovery exercises.
Experience supporting technologies and platforms such as Windows, Linux, cloud, REST services, web services, MQs, and Kafka.
Experience with automation improvements, scripting, and DevOps.
Technical knowledge supporting Java, .NET, Unix shell scripts, and data warehouse-based applications.
Knowledge and working experience with automation and monitoring tools such as Ansible, Selenium, Moogsoft, ThousandEyes, and Prometheus.
Strong hands-on UNIX and scripting knowledge, including Python and shell.
Working knowledge of SQL databases and basic network configuration.
Experience with batch monitoring and job scheduling tools such as ESP, Autosys, and Control-M.
Working experience setting up and using monitoring tools such as AppDynamics, Splunk, and Moogsoft.
Willingness to work shifts and weekends on a rotational basis.

Responsibilities

Administer and support trading applications and workflows across asset classes in partnership with Fixed Income, Equity, Derivatives, and FX traders and technology development teams.
Build and maintain relationships with internal and external trading technology stakeholders, including front-office sales and trading, middle office, operations, compliance, and technology providers.
Support Buy Side Trading Solutions technology across securities pricing, offerings, trade execution, trade capture, and straight-through processing.
Investigate and manage technology issues, drive solutions, and provide timely restoration and response for business partners.
Provide production oversight and control functions to improve stability and awareness of changes to the trading technology environment.
Participate in the development, deployment, and use of monitoring systems to improve issue visibility and proactive support.
Collaborate with a global team supporting the business across the US, EMEA, and APAC.
Support daily technology workflows through batch monitoring, client and user onboarding, and administration of Buy Side Trading Solutions applications.
Engage in broker conformance testing, securities maintenance, and audit investigations and facilitation.
Use available internally developed and vendor-provided AI platforms to improve workflows and productivity.