Restoration - Production Manager

Southeast Restoration • Lawrenceville, GA

9d

About The Position

Southeast Restoration is seeking a dynamic, results-oriented Production Manager to lead its production team and ensure projects are completed and closed efficiently, precisely, and with a focus on customer satisfaction. The manager sets clear expectations, equips team members to succeed, and holds them accountable for the daily actions needed to meet project and department goals.

The role leads, coaches, and mentors production staff; drives revenue and gross profit goals; plans with the General Manager; and oversees Trade Partners, vendors, internal resources, project assignments, and customer issue resolution. For locations that handle Emergency Services, the role also supports emergency response planning and related estimates and invoices.

Requirements

• High school diploma or GED.
• At least 3 years of construction management experience, demonstrating leadership and project management capabilities.
• Strong knowledge of building materials, construction methods, and restoration techniques.
• Ability to manage Trade Partners, vendors, and internal staff effectively.

Nice To Haves

• Construction management experience is listed as preferred.

Responsibilities

• Lead, coach, and mentor the production team, building strong working relationships and holding team members accountable for role expectations and daily actions.
• Drive consolidated production-team revenue and gross profit percentage goals, monitoring work in progress and forecasted job costs and setting daily or weekly spending goals and plans.
• Conduct monthly, quarterly, and annual planning sessions with the General Manager, including setting revenue goals per Project Manager, planning recruitment, adjusting Project Manager scoreboards, and defining file completion targets.
• Manage Trade Partner, vendor, and internal staffing or support resources effectively.
• Recruit and onboard Trade Partners as needed and conduct routine quality control; ensure effective use of active vendors.
• Set communication and customer-expectation standards, ensure changes to scope and material selections are documented, and address issues promptly with customers and document resolutions internally and externally when required.
• Assign Project Managers to jobs at turnover; review gross profit percentage and revenue goals with each Project Manager weekly; forecast monthly job file completions; and communicate regularly with Project Managers and team coordinators about file updates.
• For locations handling Emergency Services, work with the General Manager and MIT manager on response plans and call schedules; manage or delegate duties for emergency calls and CAT events; and write and submit estimates and invoices for Emergency Services files.

Benefits

• Competitive compensation package.
• Medical, dental, vision, disability, and life benefits.
• Safe Harbor 401(k) with 4% company match.
• Paid time off package, including a birthday off every year and 5 paid mission trip days.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED