Restoration Project Manager

SERVPRO Team JRF • Salem, MA

9d • $90,000 - $110,000 • Onsite

About The Position

SERVPRO Team JRF is hiring an experienced Restoration / Mitigation Project Manager based out of its Salem, Massachusetts office. The role owns a portfolio of Massachusetts restoration jobs, overseeing water damage mitigation, fire and smoke restoration, mold remediation, and large-loss commercial projects from initial response through closeout. The project manager is the primary contact for property owners, insurance adjusters, and third-party administrators (TPAs), and is responsible for managing crews, project documentation, estimates, schedules, costs, and job outcomes.

The position requires direct restoration project management experience and industry-specific knowledge from day one; it is not a training position. Total compensation is stated as $90,000–$110,000, consisting of base salary plus a performance bonus tied to job cycle time, close rate, and gross margin. The role participates in an on-call rotation for after-hours emergency response and is based at the Salem office, with work across Massachusetts job sites.

Requirements

• At least 3 years of hands-on project management experience in property restoration involving water, fire, or mold; general construction experience does not meet this requirement.
• Demonstrated experience writing and managing Xactimate or Symbility estimates.
• Working knowledge of IICRC S500 (WRT) and S520 (AMRT) standards.
• Experience managing insurance adjuster and TPA relationships and navigating the carrier billing process.
• Valid driver's license and clean driving record, required to operate company vehicles.
• Clean background; a background check is a condition of employment.
• Ability to meet the physical demands of the role, including lifting, working in confined or wet environments, and wearing appropriate PPE.

Nice To Haves

• Active IICRC WRT, ASD, or AMRT certification.
• Experience with carrier preferred vendor or TPA programs such as Contractor Connection, Alacrity, or PSA.
• OSHA 10 or OSHA 30 certification.
• Prior SERVPRO system experience.

Responsibilities

• Manage water damage mitigation, fire and smoke restoration, and mold remediation projects from initial response through job close.
• Serve as the primary contact for property owners, insurance adjusters, and TPAs throughout the project lifecycle.
• Write, submit, and negotiate Xactimate and Symbility scopes, supplements, and change orders.
• Schedule, direct, and supervise field crews and subcontractors across active Massachusetts job sites.
• Conduct moisture mapping, psychrometric readings, and daily monitoring documentation on mitigation jobs.
• Ensure work meets IICRC S500 and S520 standards and carrier program requirements.
• Maintain complete, real-time job documentation, including photos, moisture readings, daily logs, authorizations, and certificates of completion.
• Communicate proactively with adjusters and TPAs to advance files and avoid approval delays.
• Manage materials, equipment, and subcontractor costs to protect job-level gross margin.
• Identify and capture supplemental scope on active jobs.
• Participate in the on-call rotation for after-hours emergency response.

Benefits

• Company vehicle or vehicle allowance.
• Health insurance.
• Dental insurance.
• Vision insurance.
• 401(k) with employer match.
• Paid time off.
• Company-paid IICRC training and recertification.
• Performance bonus tied to job cycle time, close rate, and gross margin.
• Opportunity for advancement.
• Free uniforms.
• Training and development.
• Competitive salary.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed