Restoration Project Manager

Servpro • Olive Branch, MS

3d

About The Position

The Restoration Project Manager oversees all aspects of assigned restoration projects and crews. This front-line management position leads the team toward operational excellence. The role includes managing project scopes and estimates, coordinating crews and resources, overseeing project delivery, documenting services, communicating with customers and other stakeholders, and managing production expenses.

The manager also supports the customer and client experience, responds to potential customers, and participates in recruiting, hiring, and training restoration teammates. The position is with an independently owned and operated SERVPRO franchise; franchise employees are employed and supervised by the individual franchise, not SERVPRO’s franchisor entities.

Requirements

• Valid driver’s license.
• High school diploma or GED.
• At least 1 year of management and/or supervisory experience.
• At least 3 years of industry experience.
• Ability to lift a minimum of 50 pounds regularly and, occasionally, up to 100 pounds with assistance.
• Ability to climb ladders and work at ceiling heights and in tight spaces such as crawl spaces and attics.
• Ability to repetitively push, pull, lift, and carry objects.
• Ability to work with or around cleaning agents.

Nice To Haves

• Associate degree or bachelor’s degree preferred.
• IICRC certification preferred.

Responsibilities

• Ensure an accurate scope of work for projects and prepare estimates using computer hardware and proprietary software.
• Negotiate customer and/or client approval of project scopes and estimates.
• Schedule, coordinate, and oversee crews and resources, including subcontractors, on active projects.
• Review job-site documentation to support services provided and ensure client requirements and billing processes are met.
• Maintain written communication with customers, teammates, vendors, and insurance representatives.
• Manage production expenses, including equipment, vehicles, and other material assets.
• Manage the customer and client experience and overall customer satisfaction, which is tracked through online reviews.
• Provide priority response to potential customers.
• Participate in recruiting, hiring, and training restoration teammates.

Benefits

• 401(k)
• 401(k) matching
• Performance-based bonus
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED