Water Restoration Manager

Roto-Rooter Services Company•Salt Lake City, UT

13d

About The Position

Roto-Rooter is seeking a Water Restoration Manager to lead its water restoration department at the Salt Lake City branch. The role focuses on growing water restoration business to targeted goals by developing existing business, cultivating new customers, improving the skills of sales professionals and service technicians, and ensuring effective use of staffing and equipment. The position has a salary range of $80,000–$95,000, depending on experience, with an opportunity for a branch performance-based bonus. The manager oversees sales activity and performance, promotes water restoration services to insurance agents, and serves as a first responder and primary point of contact for customers and insurance agents throughout restoration projects. The role also involves hiring and maintaining a team, training and supervising project managers, technicians, and claims specialists, supporting sales and estimating work, inspecting sites, and ensuring projects are completed on time and to customer satisfaction. The manager is responsible for safety and loss-prevention inspections, employee compliance with safety policies, vehicle use and maintenance, and inventory of necessary supplies. The role uses Xactimate software to create proposals. Roto-Rooter describes an employee benefits package that includes insurance coverage, paid vacation and training, retirement savings, tuition reimbursement, and profit sharing.

Requirements

Sales management experience, preferably in the restoration or service industry.
Strong customer service focus and effective communication skills.
Ability to work in a fast-paced environment.
Fluency using Xactimate software.
Valid driver’s license.

Nice To Haves

Experience in the restoration or service industry.

Responsibilities

Develop new and existing water restoration business to meet targeted goals.
Train and manage water restoration sales force activity, procedures, and performance.
Promote commercial and residential services to insurance agents for properties damaged by water.
Serve as a first responder and point of contact for customers and insurance agents throughout projects.
Work with the Hiring Manager to hire and maintain a team of sales representatives and service technicians.
Provide on-the-job training for project managers, technicians, and claims specialists in accordance with RRSC guidelines.
Work with service technicians and commercial sales representatives on selling and estimating.
Inspect job sites and present solutions to customers.
Ensure projects are completed within established time frames and to customers’ satisfaction.
Conduct routine inspections of trucks, safety equipment, and uniforms to enforce company policies and regulatory requirements.
Monitor employee compliance with safety policies and requirements.
Ensure vehicles are properly used and maintained.
Maintain appropriate inventory of needed supplies and control costs.
Use Xactimate software to create proposals.