Production Administrative Assistant

Groundworks • Manassas, VA

11d • Onsite

About The Position

Groundworks is hiring a Production Administrative Assistant to support field and leadership teams and help keep production operations running smoothly. The role provides administrative coordination, scheduling support, paperwork management, communication, and data accuracy in a fast-paced, customer-service-based environment. The assistant handles workflow for customer service calls and interactions with production teams and service technicians, and is expected to provide customers with an energetic, welcoming, and positive experience. The position is full-time and onsite. Employees are expected to report to work reliably and on time each working day.

Requirements

• High school degree or GED.
• Positive and motivated attitude with excellent communication skills.
• Ability to adapt quickly to changes in work strategy.
• Excellent computer skills.
• Strong oral and verbal communication skills.
• Reliable and punctual attendance.

Nice To Haves

• One to two years of Administrative Assistant experience.
• Previous call center or customer service experience.

Responsibilities

• Provide administrative support for timekeeping.
• Create weekly job packs.
• Create and close purchase orders.
• Ensure office equipment is in working order, including scheduling maintenance.
• Set and confirm installation dates.
• Mail customer information packets.
• Follow up with customers on a variety of issues.
• Update customer records for accuracy.
• Support customer service calls and interactions with production teams and service technicians.

Benefits

• Competitive base pay and a bonus based on company performance.
• Annual Tribe Appreciation Tour, holiday events, and volunteer events.
• Upward mobility, with promotion from within 80% of the time.
• Employee Ownership Program.
• Tuition Reimbursement Program.
• Two weeks of PTO and six paid holidays.
• US: Medical, dental, vision, long- and short-term disability, company-paid life insurance, 401(k) with company match, and paid maternity leave.
• Canada: Medical, dental, long- and short-term disability, and company-paid life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED