Production Administrative Assistant

Groundworks • Fairfield, CA

13d • Onsite

About The Position

The Production Administrative Assistant provides administrative and workflow support to Groundworks’ field and leadership teams in a customer-service-based industry. The role supports customer service calls, production operations, and service technician interactions, helping keep projects on track and contribute to a positive customer experience. The assistant must project an energetic attitude, offer a warm welcome, and maintain a positive image of Groundworks. This is a full-time, onsite role that requires regular and reliable attendance on each working day.

Requirements

• High school degree or GED.
• Positive and motivated attitude with excellent communication skills.
• Ability to adapt quickly to changes in work strategy.
• Excellent computer skills.
• Strong oral and verbal communication skills.
• Regular and reliable attendance.

Nice To Haves

• One to two years of Administrative Assistant experience preferred.
• Previous call center or customer service experience preferred.

Responsibilities

• Provide administrative support for timekeeping.
• Create weekly job packs.
• Create and close purchase orders.
• Ensure office equipment is in working order, including scheduling maintenance.
• Set and confirm installation dates.
• Mail customer information packets.
• Follow up with customers about a variety of issues.
• Update customer records for accuracy.
• Support workflow for customer service calls and interactions with production and service technicians.
• Provide administrative support for a busy customer-service-based industry.
• Report to work on time each working day.

Benefits

• Competitive base pay with a bonus based on company performance.
• Annual Tribe Appreciation Tour, holiday events, and volunteer events.
• Upward mobility; the company promotes from within 80% of the time.
• Employee Ownership Program.
• Tuition reimbursement program.
• Two weeks of PTO and six paid holidays.
• US: Medical, dental, vision, long- and short-term disability, company-paid life insurance, 401(k) with company match, and paid maternity leave.
• Canada: Medical, dental, long- and short-term disability, and company-paid life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED