Production Administrative Assistant

Groundworks • Fairfield, CA

2d • $20 - $23 • Onsite

About The Position

The Production Administrative Assistant supports Groundworks’ field and leadership teams by coordinating administrative workflows, maintaining accurate records, and supporting customer service, production, and service technician interactions. The position helps keep projects on track and contributes to a positive customer experience in a fast-paced, customer-service-based industry. The assistant is expected to project an energetic attitude, provide a warm welcome, and represent Groundworks positively. Regular and reliable on-time attendance each working day is an essential function of the role.

This is a full-time, onsite position. The anticipated hiring salary range for California is $19.94–$23.45; final compensation depends on the candidate’s qualifications, relevant experience, demonstrated capabilities, and work location.

Requirements

• High school degree or GED.
• Positive and motivated attitude with excellent communication skills.
• Ability to adapt quickly to changes in work strategy.
• Excellent computer skills.
• Great oral and verbal communication skills.
• Regularly and reliably report to work on time each working day.

Nice To Haves

• One to two years of Administrative Assistant experience preferred.
• Previous call center or customer service experience preferred.

Responsibilities

• Provide administrative support for timekeeping.
• Create weekly job packs.
• Create and close purchase orders.
• Ensure office equipment is in working order, including scheduling maintenance.
• Set and confirm installation dates.
• Mail customer information packets.
• Follow up with customers on a variety of issues.
• Update customer records for accuracy.
• Support customer service calls and interactions with production and service technicians.
• Provide customer service and administrative support to help maintain a positive customer experience.

Benefits

• Competitive base pay plus a bonus based on company performance.
• Annual Tribe Appreciation Tour, holiday events, and volunteer events.
• Upward mobility; the company promotes from within 80% of the time.
• Employee Ownership Program.
• Tuition Reimbursement Program.
• Two weeks of paid time off and six paid holidays.
• Affordable and comprehensive benefits package in the US, including medical, dental, vision, long- and short-term disability, company-paid life insurance, 401(k) with company match, and paid maternity leave.
• Affordable and comprehensive benefits package in Canada, including medical, dental, long- and short-term disability, and company-paid life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED