Production Administrative Assistant

Groundworks • Richmond, VA

23h • Onsite

About The Position

The Production Administrative Assistant provides administrative and coordination support to field and leadership teams, helping keep production operations and customer service workflows running smoothly. The role supports timekeeping, job-pack preparation, purchase orders, office equipment, customer communication, scheduling, and customer-record accuracy. It requires a customer-service-oriented, positive, energetic approach and dependable attendance. This is a full-time, onsite position.

Requirements

• High school degree or GED.
• Excellent computer skills.
• Excellent communication skills, including oral and verbal communication.
• Ability to adapt quickly to changes in work strategy.
• Positive and motivated approach.
• Ability to support customer service and solve problems.

Nice To Haves

• 1–2 years of Administrative Assistant experience preferred.
• Previous call center or customer service experience preferred.

Responsibilities

• Provide administrative support for timekeeping.
• Create weekly job packs.
• Create and close purchase orders.
• Ensure office equipment is in working order, including scheduling maintenance.
• Set and confirm installation dates.
• Mail customer information packets.
• Follow up with customers on a variety of issues.
• Update customer records for accuracy.
• Handle workflow for customer-service calls and interactions with production staff and service technicians.
• Reliably report to work on time each working day.

Benefits

• Competitive base pay and bonus based on company performance.
• Annual Tribe Appreciation Tour, holiday events, and volunteer events.
• Upward mobility; the company promotes from within 80% of the time.
• Employee Ownership Program.
• Tuition Reimbursement Program.
• Two weeks of PTO and six paid holidays.
• For U.S. employees: medical, dental, vision, long- and short-term disability, company-paid life insurance, 401(k) with company match, and paid maternity leave.
• For Canadian employees: medical, dental, long- and short-term disability, and company-paid life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED