Production Administrative Assistant

Groundworks • Raleigh, NC

3d • Onsite

About The Position

Groundworks is hiring a Production Administrative Assistant to support field and leadership teams and help keep production and customer service operations running smoothly. The role coordinates administrative workflows for customer service calls, production teams, and service technicians, supporting scheduling, paperwork, communication, and accurate data management. The position requires a customer-service orientation and the ability to project an energetic attitude, provide a warm welcome, and represent Groundworks positively. Employees are expected to report to work reliably and on time each working day.

This is a full-time, onsite position. The anticipated salary range in North Carolina is $16.61–$19.54; final compensation depends on qualifications, relevant experience, demonstrated capabilities, and work location.

Requirements

• High school degree or GED.
• Positive and motivated attitude with excellent communication skills.
• Ability to adapt quickly to changes in work strategy.
• Excellent computer skills.
• Strong oral and verbal communication skills.
• Ability to read reports, data, statistics, and information on computer screens.

Nice To Haves

• One to two years of Administrative Assistant experience preferred.
• Previous call center or customer service experience preferred.

Responsibilities

• Provide administrative support for timekeeping.
• Create weekly job packs.
• Create and close purchase orders.
• Ensure office equipment is working properly, including scheduling maintenance.
• Set and confirm installation dates.
• Mail customer information packets.
• Follow up with customers about a variety of issues.
• Update customer records for accuracy.
• Support customer service calls and interactions with production teams and service technicians.
• Provide administrative support for a busy customer-service-based industry.
• Report to work reliably and on time each working day.

Benefits

• Competitive base pay with a bonus based on company performance.
• Annual Tribe Appreciation Tour, holiday events, and volunteer events.
• Upward mobility; the company promotes from within 80% of the time.
• Employee Ownership Program.
• Tuition Reimbursement Program.
• Two weeks of paid time off and six paid holidays.
• US benefits include medical, dental, vision, long- and short-term disability, company-paid life insurance, 401(k) with company match, and paid maternity leave.
• Canada benefits include medical, dental, long- and short-term disability, and company-paid life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED