Production Administrative Assistant
About The Position
The Production Administrative Assistant provides administrative and customer service support to Groundworks’ field and leadership teams. The role coordinates workflow involving customer service calls, production, and service technicians, helping keep projects on track and support a seamless customer experience. The position requires an energetic, welcoming, positive attitude and the ability to support administrative needs in a busy, customer service-based industry. The employee must regularly and reliably report to work on time each working day. This is a full-time, onsite position in Michigan. The anticipated salary range is $16.61–$19.54; final compensation depends on the candidate’s qualifications, relevant experience, demonstrated capabilities, and work location.
Requirements
- High school degree or GED.
- Must be positive and motivated, with excellent communication skills.
- Ability to adapt quickly to changes in work strategy.
- Excellent computer skills.
- Great oral and verbal communication.
- Ability to see and read reports, data, statistics, and information on computer screens.
- Must regularly and reliably report to work on time each working day.
Nice To Haves
- 1–2 years of Administrative Assistant experience preferred.
- Previous call center or customer service experience preferred.
Responsibilities
- Provide administrative support for timekeeping.
- Create weekly job packs.
- Create and close purchase orders.
- Ensure office equipment is working and schedule maintenance as needed.
- Set and confirm installation dates.
- Mail customer information packets.
- Follow up with customers on a variety of issues.
- Update customer records for accuracy.
- Support workflow for customer service calls and interactions with production and service technicians.
- Provide customer service and administrative support to help deliver positive customer experiences.
Benefits
- Competitive base pay plus a bonus based on company performance.
- Annual Tribe Appreciation Tour, holiday events, and volunteer events.
- Upward mobility; the company promotes from within 80% of the time.
- Employee Ownership Program.
- Tuition Reimbursement Program.
- Two weeks of PTO and six paid holidays.
- U.S.: medical, dental, vision, long- and short-term disability, company-paid life insurance, 401(k) with company match, and paid maternity leave.
- Canada: medical, dental, long- and short-term disability, and company-paid life insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
