Production Administrative Assistant

Groundworks • Albuquerque, NM

6d • Onsite

About The Position

The Production Administrative Assistant provides administrative coordination and support to Groundworks’ field and leadership teams. This position handles workflow for customer service calls and interactions with production and service technicians, helping keep projects on track and supporting a seamless customer experience. The role requires a positive, service-oriented approach, an energetic attitude, and reliable, punctual attendance at work each working day.

Responsibilities include supporting timekeeping, preparing weekly job packs, creating and closing purchase orders, coordinating office equipment maintenance, scheduling and confirming installation dates, mailing customer information packets, following up with customers, and maintaining accurate customer records. The position is full-time and onsite in New Mexico.

Requirements

• High school degree or GED.
• Must be positive and motivated, with excellent communication skills.
• Ability to adapt quickly to changes in work strategy.
• Excellent computer skills.
• Strong oral and verbal communication skills.
• Ability to see and read reports, data, statistics, and information on computer screens.
• Must reliably and punctually report to work each working day.

Nice To Haves

• 1–2 years of Administrative Assistant experience preferred.
• Previous call center or customer service experience preferred.

Responsibilities

• Provide administrative support for timekeeping.
• Create weekly job packs.
• Create and close purchase orders.
• Ensure office equipment is working properly, including scheduling maintenance.
• Set and confirm installation dates.
• Mail customer information packets.
• Follow up with customers on a variety of issues.
• Update customer records for accuracy.
• Handle workflow for customer service calls and interactions with production and service technicians.
• Report to work reliably and on time each working day.

Benefits

• Competitive base pay and bonus based on company performance.
• Annual Tribe Appreciation Tour, holiday events, and volunteer events.
• Upward mobility; the company promotes from within 80% of the time.
• Employee Ownership Program.
• Tuition Reimbursement Program.
• Two weeks of PTO and six paid holidays.
• US benefits include medical, dental, vision, long- and short-term disability, company-paid life insurance, 401(k) with company match, and paid maternity leave.
• Canada benefits include medical, dental, long- and short-term disability, and company-paid life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED