Production Administrative Assistant

Groundworks • Rio Rancho, NM

7d • $15 - $18 • Onsite

About The Position

Groundworks is seeking a Production Administrative Assistant to support field and leadership teams and help keep projects on track. The role provides coordination, accurate recordkeeping, scheduling support, paperwork management, and communication in a fast-paced, customer-service-based environment. The assistant handles workflow for customer service calls and interactions with production teams and service technicians, and is expected to present an energetic, welcoming, and positive image of Groundworks while helping deliver a seamless customer experience.

This is a full-time, onsite position. The employee is expected to report to work reliably and on time each working day. The stated anticipated salary range for this role in New Mexico is $14.95–$17.59; final compensation depends on qualifications, relevant experience, demonstrated capabilities, and work location.

Requirements

• High school degree or GED.
• Must be positive and motivated, with excellent communication skills.
• Ability to adapt quickly to changes in work strategy.
• Excellent computer skills.
• Great oral and verbal communication.
• Ability to see and read reports, data, statistics, and information on computer screens.
• Regularly and reliably report to work on time each working day.

Nice To Haves

• One to two years of Administrative Assistant experience preferred.
• Previous call center or customer service experience preferred.

Responsibilities

• Provide administrative support for timekeeping.
• Create weekly job packs.
• Create and close purchase orders.
• Ensure office equipment is in working order, including scheduling maintenance.
• Set and confirm installation dates.
• Mail customer information packets.
• Follow up with customers on a variety of issues.
• Update customer records for accuracy.
• Support customer service calls and interactions with production teams and service technicians.
• Provide administrative support for a busy customer-service-based industry.

Benefits

• Competitive base pay and a bonus based on company performance.
• Annual Tribe Appreciation Tour, holiday events, and volunteer events.
• Upward mobility, with the company promoting from within 80% of the time.
• Employee Ownership Program.
• Tuition Reimbursement Program.
• Two weeks of paid time off and six paid holidays.
• In the US: medical, dental, vision, long- and short-term disability, company-paid life insurance, 401(k) with company match, and paid maternity leave.
• In Canada: medical, dental, long- and short-term disability, and company-paid life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED