Production Administrative Assistant

Groundworks • Ashland, VA

2d • $17 - $20 • Onsite

About The Position

The Production Administrative Assistant provides administrative support to Groundworks’ field and leadership teams and helps keep customer service and production operations running smoothly. The role supports customer service calls and interactions with production and service technicians, handles workflow and paperwork, and contributes to accurate records and a seamless customer experience. The successful candidate enjoys customer service and presents an energetic, welcoming, and positive image of Groundworks. This is a full-time, onsite position. Employees are expected to report to work on time, regularly and reliably, each working day.

Requirements

• High school degree or GED.
• Must be positive and motivated, with excellent communication skills.
• Ability to adapt quickly to changes in work strategy.
• Excellent computer skills.
• Great oral and verbal communication skills.
• Regularly and reliably report to work on time each working day.

Nice To Haves

• 1–2 years of Administrative Assistant experience preferred.
• Previous call center or customer service experience preferred.

Responsibilities

• Provide administrative support for timekeeping.
• Create weekly job packs.
• Create and close purchase orders.
• Ensure office equipment is in working order, including scheduling maintenance.
• Set and confirm installation dates.
• Mail customer information packets.
• Follow up with customers on a variety of issues.
• Update customer records for accuracy.
• Support workflow for customer service calls and interactions with production and service technicians.
• Provide administrative support to a busy customer service-based operation.

Benefits

• Competitive base pay and bonus based on company performance.
• Annual Tribe Appreciation Tour, holiday events, and volunteer events.
• Upward mobility; the company promotes from within 80% of the time.
• Employee Ownership Program.
• Tuition Reimbursement Program.
• Two weeks of PTO and six paid holidays.
• Affordable and comprehensive benefits package, including medical, dental, vision, long- and short-term disability, company-paid life insurance, 401(k), company match, and paid maternity leave in the US.
• Affordable and comprehensive benefits package, including medical, dental, long-term disability, short-term disability, and company-paid life insurance in Canada.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED