Production Administrative Assistant

Groundworks • Cleveland, OH

12d • Onsite

About The Position

The Production Administrative Assistant provides administrative coordination and support to Groundworks’ field and leadership teams in a fast-paced, customer-service-focused environment. The role supports customer service calls, production, and service technician interactions, helping keep projects on track through accurate records, scheduling, paperwork, and communication. The assistant is expected to provide a welcoming, energetic, and positive image of Groundworks while supporting a seamless customer experience. Regular and reliable, on-time attendance on each working day is an essential function of the job. This is a full-time, onsite position.

Requirements

• High school degree or GED.
• Positive and motivated attitude with excellent communication skills.
• Ability to adapt quickly to changes in work strategy.
• Excellent computer skills.
• Strong oral and verbal communication.
• Regularly and reliably report to work on time each working day.
• Ability to see and read reports, data, statistics, and information on computer screens.

Nice To Haves

• 1–2 years of Administrative Assistant experience preferred.
• Previous call center or customer service experience preferred.

Responsibilities

• Provide administrative support for timekeeping.
• Create weekly job packs.
• Create and close purchase orders.
• Ensure office equipment is in working order, including scheduling maintenance.
• Set and confirm installation dates.
• Mail customer information packets.
• Follow up with customers on a variety of issues.
• Update customer records for accuracy.
• Handle workflow for customer service calls and interactions with production and service technicians.
• Support administrative needs in a busy customer-service-based industry.

Benefits

• Competitive base pay and a bonus based on company performance.
• Annual Tribe Appreciation Tour, holiday events, and volunteer events.
• Upward mobility; the company promotes from within 80% of the time.
• Employee Ownership Program.
• Tuition Reimbursement Program.
• Two weeks of PTO and six paid holidays.
• US: Medical, dental, vision, long- and short-term disability, company-paid life insurance, 401(k) with company match, and paid maternity leave.
• Canada: Medical, dental, long- and short-term disability, and company-paid life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED