Production Administrative Assistant

Groundworks • Knightdale, NC

9d • $17 - $20 • Onsite

About The Position

The Production Administrative Assistant provides administrative coordination and support to Groundworks’ field, customer service, production, and leadership teams. The role supports customer service calls and interactions with production and service technicians, helping keep operational workflows, customer communications, and records accurate. The position is suited to someone who enjoys customer service, maintains a positive and energetic attitude, and can adapt to a fast-paced, changing work environment. The employee is expected to report to work on time, regularly and reliably, each working day. This is a full-time, onsite role.

Requirements

• High school degree or GED.
• Positive and motivated, with excellent communication skills.
• Ability to adapt quickly to changes in work strategy.
• Excellent computer skills.
• Strong oral and verbal communication skills.
• Regularly and reliably report to work on time each working day.

Nice To Haves

• One to two years of Administrative Assistant experience preferred.
• Previous call center or customer service experience preferred.

Responsibilities

• Provide administrative support for timekeeping.
• Create weekly job packs.
• Create and close purchase orders.
• Ensure office equipment is working and schedule maintenance when needed.
• Set and confirm installation dates.
• Mail customer information packets.
• Follow up with customers on a variety of issues.
• Update customer records for accuracy.
• Support workflow for customer service calls and interactions with production and service technicians.
• Provide administrative support for a busy, customer-service-based industry.

Benefits

• Competitive base pay and a bonus based on company performance.
• Annual Tribe Appreciation Tour, holiday events, and volunteer events.
• Upward mobility, with the company promoting from within 80% of the time.
• Employee Ownership Program.
• Tuition Reimbursement Program.
• Two weeks of paid time off and six paid holidays.
• In the US: medical, dental, vision, long- and short-term disability, company-paid life insurance, 401(k) with company match, and paid maternity leave.
• In Canada: medical, dental, long- and short-term disability, and company-paid life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED