Production Administrative Assistant

Groundworks • Twinsburg, OH

13d • $17 - $20 • Onsite

About The Position

The Production Administrative Assistant provides administrative and coordination support to field and leadership teams, helping keep production and service operations on track. The role supports customer service calls, production and service technician interactions, scheduling, paperwork, and accurate customer records. The position calls for a positive, energetic, customer-focused approach in a fast-paced environment and requires regular, reliable, on-time attendance each working day. It is full-time and onsite.

Requirements

• High school diploma or GED.
• Positive and motivated attitude with excellent communication skills.
• Ability to adapt quickly to changes in work strategy.
• Excellent computer skills.
• Excellent oral and verbal communication skills.
• Regularly and reliably report to work on time each working day.
• Ability to see and read reports, data, statistics, and information on computer screens.

Nice To Haves

• 1–2 years of Administrative Assistant experience preferred.
• Previous call center or customer service experience preferred.

Responsibilities

• Provide administrative support for timekeeping.
• Create weekly job packs.
• Create and close purchase orders.
• Ensure office equipment is working, including scheduling maintenance.
• Set and confirm installation dates.
• Mail customer information packets.
• Follow up with customers on a variety of issues.
• Update customer records for accuracy.
• Support workflow for customer service calls and interactions with production and service technicians.
• Provide administrative support in a busy customer-service-based industry.

Benefits

• Competitive base pay plus a bonus based on company performance.
• Annual Tribe Appreciation Tour, holiday events, and volunteer events.
• Upward mobility, with the company promoting from within 80% of the time.
• Employee Ownership Program.
• Tuition Reimbursement Program.
• Two weeks of PTO and six paid holidays.
• U.S. benefits package includes medical, dental, vision, long- and short-term disability, company-paid life insurance, 401(k) with company match, and paid maternity leave.
• Canada benefits package includes medical, dental, long- and short-term disability, and company-paid life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED