Product Training Specialist (Heavy Duty / Towing Applications)

Oshkosh•Hagerstown, MD

About The Position

The Product Training Specialist supports the primary subject matter expert for assigned heavy-duty product lines, including rotators and high-capacity recovery equipment. The role brings hands-on expertise in product operation, application, and real-world performance, and supports technical product execution, field validation, and customer application support. It also brings the perspective of customers and end users to Engineering, Sales, Marketing, and Product Development. Specialized software may be used to research, configure, maintain, and update customer training materials. The position combines office-based administrative duties with work in field or production environments. Office tasks may involve extended computer use, sitting, and meetings. Field or floor work may involve walking across varied terrain or shop floors, standing, lifting up to 50 pounds, climbing stairs, and exposure to varying temperatures or noise. The role requires shifting between detailed cognitive work and occasional physical tasks. Reasonable accommodation is available for qualified individuals with disabilities.

Requirements

High school diploma or equivalent.
Experience in heavy truck operation and maintenance.
Ability to travel up to 25%.

Nice To Haves

Three or more years of experience in heavy equipment operation and maintenance.
Excellent verbal and written communication skills.
Commercial Driver’s License (CDL).
Knowledge and experience with Jerr-Dan-specific machines.
Experience conducting training for a variety of audiences.
Technical education or degree.
Technical and mechanical aptitude.

Responsibilities

Support the Heavy Duty / Towing subject matter expert, including on rotator and high-capacity recovery equipment.
Operate heavy-duty equipment in real-world environments to validate performance, safety, and application suitability.
Provide guidance on towing, lifting, rigging, recovery methods, and equipment capabilities to internal teams, dealers, and customers.
Partner with the subject matter expert and Engineering to define jobs to be done, test objectives, and validation criteria for new and existing products.
Prepare and execute test procedures, including equipment setup, rigging, structural testing, and field trials.
Support New Product Development initiatives through hands-on testing, evaluation, and performance feedback.
Provide technical advice during product issue resolution, performance investigations, and improvement initiatives.
Assist customers and dealers with advanced application support, troubleshooting, configuration guidance, and performance consultation.
Support customer confidence through pre-sale and post-sale engagements, demonstrations, field follow-up, and application training.
Develop as a technical liaison between the business and the towing industry.
Support development of end-user and dealer training programs on proper application, operation, and safety of heavy-duty equipment.
Create training materials, technical guides, and application documentation for internal and external use.
Assist Marketing with technical accuracy, proper application, and industry-relevant language in product messaging, visuals, and content.
Assist with demonstration scripts, how-to content, and application-focused media.
Review customer-facing materials for alignment with real-world use and towing industry standards.