Product Training Specialist (Heavy Duty / Towing Applications)
About The Position
The Product Training Specialist supports the primary subject matter expert and Lead Product Training Specialist for assigned heavy-duty product lines, including rotator and high-capacity recovery equipment. The role requires hands-on knowledge of equipment operation, applications, and real-world performance. It supports product execution, field validation, and customer application needs, while bringing the perspectives of customers and end users to Engineering, Sales, Marketing, and Product Development. The specialist may use specialized software to research, configure, maintain, and update customer training materials. The position combines office-based administrative work with activity in field or production environments. Office duties may involve extended computer use, sitting, and meetings. Field or floor work may include walking across varied terrain or shop floors, standing, lifting up to 50 pounds, climbing stairs, and exposure to varying temperatures or noise. The role requires shifting between detailed cognitive tasks and occasional physical work. Reasonable accommodation is available for qualified individuals with disabilities.
Requirements
- High school diploma or equivalent.
- Experience in heavy truck operation and maintenance.
- Ability to travel up to 25%.
Nice To Haves
- Three or more years of experience in heavy equipment operation and maintenance.
- Excellent verbal and written communication skills.
- Commercial Driver’s License (CDL).
- Knowledge of and experience with Jerr-Dan-specific machines.
- Experience conducting training for a variety of audiences.
- Technical education or degree.
- Technical and mechanical aptitude.
Responsibilities
- Support the Heavy Duty / Towing subject matter expert, including work involving rotator and high-capacity recovery equipment.
- Operate heavy-duty equipment in real-world environments to validate performance, safety, and application suitability.
- Guide internal teams, dealers, and customers on towing, lifting, rigging, recovery methods, and equipment capabilities.
- Partner with the subject matter expert and Engineering to define product use cases, test objectives, and validation criteria.
- Prepare and execute test procedures, including equipment setup, rigging, structural testing, and field trials.
- Support new product development through hands-on testing, evaluation, and performance feedback.
- Advise on product issue resolution, performance investigations, and improvement initiatives.
- Assist customers and dealers with advanced application support, troubleshooting, configuration guidance, and performance consultation.
- Support customer confidence in pre-sale and post-sale engagements through demonstrations, field follow-up, and application training.
- Develop as a technical liaison between the business and the towing industry.
- Support development of end-user and dealer training programs covering proper application, operation, and safety of heavy-duty equipment.
- Create training materials, technical guides, and application documentation for internal and external use.
- Assist Marketing with technical accuracy, appropriate application, and industry-relevant language in product messaging, visuals, and content.
- Help develop demonstration scripts, how-to content, and application-focused media.
- Review customer-facing materials for alignment with real-world use and towing industry standards.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
