Product Training Manager, Orthodontics

Dentsply Sirona, Inc•Charlotte, NC

2d•$90,000 - $110,000

About The Position

The Product Trainer is an individual contributor responsible for deploying and delivering product and technical training that enables field and virtual commercial teams to confidently sell, demonstrate, and support assigned orthodontics portfolios. The role partners with the Vertical Training Lead, Product/GBU partners, and marketing to align training deployment with launch priorities and field performance needs. Training is delivered in virtual, classroom or academy, and in-field (co-travel) formats. The trainer assesses effectiveness through knowledge and skill validation and field application signals, and delivers targeted interventions to close product knowledge and product-specific capability gaps. The role supports portfolio onboarding, sales education, launch enablement, training logistics, learner resource maintenance, and continuous improvement. It requires coordination with product, marketing, clinical, service, sales leadership, and other internal partners. The preferred location is Charlotte, North Carolina, and the position requires 50–75% travel for classroom/academy training and in-field co-travel support.

Requirements

Bachelor’s degree in Business, Marketing, Education, or a related field.
At least 3 years of experience in product training, clinical education, sales enablement, sales, or a related commercial role.
Experience delivering product training in virtual, classroom, and field-based environments, including hands-on demonstrations and reinforcement or coaching.
Demonstrated ability to assess learning effectiveness through knowledge or skill validation and field application, and to deliver interventions that improve readiness and performance.
Strong presentation, facilitation, and communication skills.
Ability to deploy training programs consistently, including prework, live facilitation, and reinforcement, and to drive learner accountability for completion and proficiency.
Ability to demonstrate products and workflows confidently, including hands-on facilitation and troubleshooting in a training environment; certification for all products across the vertical.
Strong organizational and project management skills, with the ability to manage multiple training initiatives simultaneously.
Data-driven mindset and experience tracking training effectiveness and learning outcomes.
Ability to work independently while collaborating cross-functionally in a fast-paced environment.
Ability to travel as required; the role involves 50–75% travel.

Nice To Haves

Dental or medical device experience.

Responsibilities

Deliver product and technical training for assigned portfolios in virtual, in-person, and blended formats, including hands-on sessions, demonstrations, and applied practice.
Support new-hire onboarding so learners develop baseline product knowledge, workflow understanding, and demonstration proficiency within expected timeframes.
Conduct in-field training and co-travel observations to reinforce classroom learning, provide real-time coaching, and validate skill application in customer-facing scenarios.
Facilitate train-the-trainer and Field Training Ambassador enablement as applicable, aligning expectations, field tools, and coaching guides.
Deploy portfolio sales education, including integrated workflows and end-to-end customer use cases.
Drive seller readiness through competency-based training so teams can position workflows, articulate value propositions, and execute product demonstrations.
Reinforce learning with practice, role plays, demo drills, and in-field coaching.
Partner with product, marketing, and clinical teams to stay aligned on product capabilities, messaging, and roadmap priorities, and update training accordingly.
Facilitate scenario-based practice and knowledge or skill checks to validate seller application of portfolio messaging and workflows.
Maintain portfolio learner resources in Showpad or the Sales Training Library, ensuring consistent access, version control, and adoption.
Deploy portfolio training according to launch timelines and business priorities, including prework, live sessions, reinforcement, and office hours, in coordination with the Vertical Training Lead.
Identify product knowledge and capability gaps using assessments, field observations, call feedback, and stakeholder input, then deliver targeted interventions.
Coordinate training deployment, including audience targeting, scheduling, prerequisites, reinforcement planning, and input to the rolling training calendar.
Own end-to-end readiness for assigned training sessions, including agendas, demo setup, materials, equipment needs, and logistics coordination.
Communicate prework expectations, required materials, and completion requirements to learners using standard templates and timelines.
Serve as a portfolio point of contact for product training questions and route inquiries to product, clinical, or service partners as needed.
Implement course evaluation standards covering learner feedback and knowledge or skill assessments.
Track training deployment and effectiveness using a standardized scorecard, including attendance, completion, evaluation outcomes, certification rates where applicable, and field application signals.
Provide the Vertical Training Lead with training effectiveness insights and recommended actions based on results and field feedback.
Collaborate with commercial marketing, sales leadership, and product teams to align training with messaging, strategy, launch timing, and field needs.
Use feedback from sales representatives and leaders to refine training programs and support continuous improvement.