Product Support Sales Representative

BIRKEYS FARM STORE•Bloomington, IL

2d•$50,000 - $70,000•Onsite

About The Position

The Product Support Sales Representative (PSSR) builds relationships with current and prospective Birkey’s customers in an assigned territory. The role involves making sales calls at customers’ offices, shops, and job sites; selling parts, services, and preventative maintenance contracts; supporting equipment sales; and providing on-site training for store staff and customers as needed. The representative addresses customer concerns, provides technical support where applicable, gathers customer profiling information, and follows up after major purchases to ensure satisfaction. The PSSR works with the sales team on field demonstrations and lead generation, maintains knowledge of products, services, special programs, competitors, and used equipment, and submits sales reports and accurate sales documents. The role also includes setting and tracking sales goals, participating in company, store, and community functions, and maintaining a safe working environment. The position is full-time and based in Bloomington, Illinois, with travel throughout the assigned territory.

Requirements

High school diploma or equivalent.
2–4 years of related experience.
Ability to set work priorities and work independently in the absence of supervision.
Ability to understand and carry out oral and written directions.
Ability to stay motivated and focused on providing a high level of customer satisfaction.
Ability to travel throughout the assigned territory and drive to customer sites.
Ability to operate equipment or other power equipment as necessary.
Must meet health assessment requirements.
Ability to perform the physical demands of the role, including lifting or moving up to 100 pounds occasionally, standing for extended periods, bending or stooping, and reaching above and below shoulder height.

Responsibilities

Build and maintain strong customer relationships through regular communication and by promoting a positive company image.
Call on current customers and develop new customers through sales calls to offices, shops, and job sites in the assigned territory.
Sell the company’s parts, services, and preventative maintenance plans, including preventative maintenance specials.
Quote and sell for the parts and service department and preventative maintenance contracts.
Perform follow-up activities for new equipment sales and manufacturer end-user direct sales.
Provide on-site training for store staff and customers as needed.
Address customer concerns, provide technical support where applicable, and resolve issues efficiently and effectively.
Work with the sales team on field demonstrations and generate leads for products and services.
Submit timely call reports and lost sales reports, and ensure sales-related documents are accurate and complete.
Follow up with customers after major purchases and follow up on leads to support a satisfactory customer experience.
Maintain current knowledge of products, services, special programs, competitor activities, and competitor products.
Maintain a working knowledge of used equipment to assist with trade-in evaluations.
Maintain product manuals, price lists, and other documents.
Attend company, store, and community functions to benefit the dealership.
Set and track daily, weekly, monthly, and annual sales goals.
Maintain a thorough understanding of company finance plans.
Present sales leads to the Store Manager and relevant department managers.
Ensure customers are satisfied with the products, services, and support provided by staff; acknowledge customers’ appreciation and provide Birkey’s customer service.
Maintain a professional appearance and demeanor and a safe working environment.
Perform other duties as assigned.