Product Support Sales Representative

Bejac Corporation•Chehalis, WA

7d•Onsite

About The Position

The Product Support Sales Representative (PSSR) is a professional technical sales position focused on supporting end users through parts and service sales, particularly in green waste, recycling, trash, and forestry segments. The role works closely with the Service Department, Sales Department, Technicians, and Parts team to support customers, uphold service standards, and complete daily responsibilities accurately, safely, and efficiently. The position builds and maintains customer relationships, responds to customer needs and concerns, coordinates equipment assembly, testing, and commissioning, and supports troubleshooting and training. It also provides sales and operational updates, supports technicians and the Parts Department, and administers warranty work orders, invoicing, and status reports. Work takes place at customer job sites and in the shop, with travel to job sites when necessary.

Requirements

Previous experience working at a parts counter, in a parts specialist position, or in a service department.
Experience in heavy equipment, construction, equipment rental, or a related industry.
Strong time-management skills.
Ability to communicate effectively and work collaboratively.
Ability to lift 50 pounds unassisted.
Valid driver’s license and current DMV printout for anyone driving company vehicles, operating equipment, or driving their own vehicle for company business.
Ability to pass a pre-employment drug screen and physical exam.

Responsibilities

Support current and potential customers and establish lasting customer relationships.
Resolve customer issues promptly and take appropriate actions to maintain excellent customer relations.
Follow up proactively to ensure customers’ rental, sales, parts, and service needs are being met.
Understand customers’ current and future needs to support strong customer relationships.
Plan and coordinate activities involving the assembly, testing, and commissioning of equipment.
Address complaints, resolve issues, and troubleshoot problems.
Conduct, plan, and advise on product, operations, and service training for Bejac personnel and customers.
Support equipment value through documented service and factory-trained repairs.
Provide the Sales Department with customer relationship support and necessary updates.
Maintain support for Technicians and the Parts Department.
Accurately administer warranty work orders and invoicing for every job and log status reports.
Travel to job sites when necessary.
Follow applicable safety procedures and use required personal protective equipment.