Product Support Sales Representative

Bejac Corporation•Oxley, WA

About The Position

The Product Support Sales Representative (PSSR) is a professional technical sales position focused on supporting end users through parts and service sales, with emphasis on green waste, recycling, trash, and forestry customers. The role works closely with the Service Department, Sales Department, Technicians, and Parts team to support customers and ensure work is completed accurately, safely, and efficiently. The representative builds and maintains customer relationships, follows up on equipment, rental, parts, and service needs, and helps resolve customer issues. The position also supports equipment assembly, testing, commissioning, troubleshooting, and training for customers and Bejac personnel. Additional duties include supporting the Sales, Technicians, and Parts teams and accurately administering warranty work orders, invoicing, and status reports. Work takes place at customer job sites and in the shop, with travel to job sites when necessary. The regular schedule is Monday through Friday, with weekend availability as needed. The role requires lifting up to 50 pounds unassisted and following applicable safety procedures and using required personal protective equipment.

Requirements

Previous experience working at a parts counter, in a parts specialist position, or in a service department.
Experience in heavy equipment, construction, equipment rental, or a related industry.
Strong time-management ability.
Ability to communicate effectively and work collaboratively.
Ability to lift 50 pounds unassisted.
Valid driver’s license and current DMV printout required for anyone driving company vehicles, operating equipment, or driving their own vehicle for company business.
Must pass a pre-employment drug screen and physical exam.

Responsibilities

Build and maintain long-lasting relationships with current and potential customers.
Resolve customer issues promptly and take appropriate actions to maintain excellent customer relations.
Proactively follow up with customers to ensure rental, sales, parts, and service needs are being addressed.
Understand customers’ current and future needs to support strong customer relationships.
Plan and coordinate activities related to assembling, testing, and commissioning equipment.
Address complaints, resolve issues, and troubleshoot equipment or service issues.
Conduct, plan, and advise on product, operations, and service training for Bejac personnel and customers.
Support equipment value through documented service and factory-trained repairs.
Provide support to the Sales Department by building customer relationships and communicating necessary updates.
Maintain support for Technicians and the Parts Department.
Accurately administer warranty work orders and invoicing for each job and log status reports.
Follow applicable safety procedures and use required personal protective equipment.