Product Support Sales Representative

Bejac Corporation•Glendale, AZ

About The Position

Bejac Corporation is an established heavy equipment dealership serving customers across the Western United States. It specializes in equipment sales, rentals, parts, and service for construction, demolition, forestry, recycling, and material handling industries. The company emphasizes quality equipment, dependable service, exceptional customer support, teamwork, safety, accountability, and continuous improvement. The Product Support Sales Representative (PSSR) is a professional technical sales position primarily responsible for supporting end users through parts and service sales, with emphasis on green waste, recycling, trash, and forestry segments. The role works closely with the Service and Sales Departments, technicians, and the Parts team to support customers and ensure responsibilities are completed accurately, safely, and efficiently. The position operates at customer job sites and in the shop, follows a Monday-through-Friday schedule with weekend availability as needed, and requires travel to job sites when necessary. The employee must follow safety procedures and use required personal protective equipment.

Requirements

Previous experience working at a parts counter, in a parts specialist position, or in a service department.
Experience in heavy equipment, construction, equipment rental, or a related industry.
Strong time-management ability.
Ability to communicate effectively and work collaboratively.
Ability to lift 50 pounds unassisted.
A valid driver’s license and current DMV printout are required for anyone driving company vehicles, operating equipment, or driving their own vehicle for company business.
Must pass a pre-employment drug screen and physical exam.

Responsibilities

Support current and potential customers and establish long-lasting customer relationships.
Resolve customer issues promptly and take appropriate actions to maintain excellent customer relations.
Proactively follow up with customers to ensure rental, sales, parts, and service needs are being addressed.
Understand customers’ current and future needs to support and maintain strong relationships.
Plan and coordinate activities related to assembling, testing, and commissioning equipment.
Address complaints, resolve issues, and troubleshoot equipment or service issues.
Conduct, plan, and advise on product, operations, and service training for Bejac personnel and customers.
Support equipment value through documented service and factory-trained repairs.
Provide support to the Sales Department by developing customer relationships and communicating necessary updates.
Maintain support for technicians and the Parts Department.
Accurately administer warranty work orders and invoicing for every job and log status reports.