Product Support Sales Representative

Bejac Corporation•Salem, OR

8d•Onsite

About The Position

Bejac Corporation is a heavy equipment dealership serving customers across the Western United States, providing equipment sales, rentals, parts, and service to industries including construction, demolition, forestry, recycling, and material handling. The company emphasizes quality equipment, dependable service, customer support, teamwork, safety, accountability, continuous improvement, and employee development. The Product Support Sales Representative (PSSR) is a professional technical sales role focused on supporting end users through parts and service sales, with particular emphasis on green waste, recycling, trash, and forestry segments. The role works closely with the Service Department, Sales Department, Technicians, and Parts team to support customers and ensure daily responsibilities are completed accurately, safely, and efficiently.

Requirements

Previous experience working at a parts counter, in a parts specialist position, or in a service department.
Experience in heavy equipment, construction, equipment rental, or a related industry.
Strong time-management ability.
Ability to communicate effectively and work collaboratively.
Ability to lift 50 pounds unassisted.
Valid driver’s license and current DMV printout for anyone driving company vehicles, operating equipment, or using a personal vehicle for company business.
Must pass a pre-employment drug screen and physical exam.

Responsibilities

Support current and potential customers and establish long-lasting customer relationships.
Resolve customer issues promptly and take appropriate actions to maintain excellent customer relations.
Proactively follow up with customers to ensure rental, sales, parts, and service needs are being met.
Understand customers’ current and future needs to support and maintain strong relationships.
Plan and coordinate activities related to assembling, testing, and commissioning equipment.
Address complaints, resolve issues, and troubleshoot equipment issues.
Conduct, plan, and advise on product, operations, and service training for Bejac personnel and customers.
Support equipment value through documented service and factory-trained repairs.
Provide support to the Sales Department by creating customer relationships and communicating necessary updates.
Maintain support for Technicians and the Parts Department.
Accurately administer warranty work orders and invoicing for every job and log status reports.