Product Support Sales Representative

Bejac Corporation•Salem, OR

8d•Onsite

About The Position

The Product Support Sales Representative (PSSR) is a professional technical sales position focused on supporting end users through parts and service sales, with particular emphasis on green waste, recycling, trash, and forestry customers. The role works closely with the Service Department, Sales Department, Technicians, and Parts team to support customers and ensure work is completed accurately, safely, and efficiently. The representative supports current and prospective customers, develops lasting relationships, follows up on customer needs, and resolves issues. The role also plans and coordinates equipment assembly, testing, and commissioning; provides product, operations, and service training; and supports equipment value through documented service and factory-trained repairs. Additional duties include communicating updates to Sales, supporting Technicians and Parts, and administering warranty work orders, invoicing, and status reports. The work takes place at customer job sites and in the shop. The schedule is Monday through Friday, with weekend availability as needed, and travel to job sites when necessary. The position requires lifting up to 50 pounds unassisted and following safety procedures and using required personal protective equipment. Salary is $75,000 per year plus commission-based incentives.

Requirements

Previous experience working at a parts counter, in a parts specialist position, or in a service department.
Experience in heavy equipment, construction, equipment rental, or a related industry.
Strong time-management ability.
Ability to communicate effectively and work collaboratively.
Ability to lift 50 pounds unassisted.
Valid driver’s license and current DMV printout if driving a company vehicle, operating equipment, or driving a personal vehicle for company business.
Ability to pass a pre-employment drug screen and physical exam.

Responsibilities

Support current and potential customers and establish long-lasting customer relationships.
Resolve customer issues promptly and take appropriate actions to maintain excellent customer relations.
Proactively follow up with customers to ensure rental, sales, parts, and service needs are being met.
Understand customers’ current and future needs to support strong customer relationships.
Plan and coordinate activities related to assembling, testing, and commissioning equipment.
Address complaints, resolve issues, and troubleshoot problems.
Conduct, plan, and advise on product, operations, and service training for Bejac personnel and customers.
Support equipment value with documented service and factory-trained repairs.
Provide customer support to the Sales Department by building relationships and communicating necessary updates.
Maintain support for Technicians and the Parts Department.
Accurately administer warranty work orders and invoicing for every job and log status reports.
Travel to customer job sites when necessary.
Follow applicable safety procedures and use required personal protective equipment.