Product Support Sales Representative

Bejac Corporation•Glendale, AZ

About The Position

The Product Support Sales Representative (PSSR) is a professional technical sales position focused on supporting end users through parts and service sales, with emphasis on green waste, recycling, trash, and forestry segments. The role works closely with the Service Department, Sales Department, Technicians, and Parts team to support customers, uphold service standards, and complete daily responsibilities accurately, safely, and efficiently. The representative supports current and potential customers, builds long-lasting relationships, addresses issues, follows up on rentals, sales, parts, and service needs, and learns customers’ present and future requirements. The role also coordinates equipment assembly, testing, and commissioning; troubleshoots issues; supports equipment value through documented service and factory-trained repairs; and provides product, operations, and service training to employees and customers. Additional responsibilities include communicating updates to Sales, supporting Technicians and the Parts Department, and accurately handling warranty work orders, invoicing, and status reports. Bejac Corporation is an established heavy equipment dealership serving customers across the Western United States. It provides equipment sales, rentals, parts, and service to construction, demolition, forestry, recycling, and material-handling industries. The company emphasizes teamwork, safety, accountability, continuous improvement, and employee development.

Requirements

Previous experience working at a parts counter, in a parts specialist position, or in a service department.
Experience in heavy equipment, construction, equipment rental, or a related industry.
Strong time-management ability.
Ability to communicate effectively and work collaboratively.
Ability to lift 50 pounds unassisted.
A valid driver’s license and current DMV printout are required for anyone driving company vehicles, operating equipment, or driving their own vehicle for company business.
Must pass a pre-employment drug screen and physical exam.

Responsibilities

Support current and potential customers and establish long-lasting customer relationships.
Resolve customer issues promptly and take appropriate actions to maintain excellent customer relations.
Proactively follow up to ensure customers’ rental, sales, parts, and service needs are being met.
Understand customers’ current and future needs to support and maintain strong relationships.
Plan and coordinate equipment assembly, testing, and commissioning activities.
Address complaints, resolve issues, and troubleshoot problems.
Conduct, plan, and advise on product, operations, and service training for Bejac personnel and customers.
Support equipment value through documented service and factory-trained repairs.
Support the Sales Department by developing customer relationships and communicating necessary updates.
Maintain support for Technicians and the Parts Department.
Accurately administer warranty work orders and invoicing for every job and log status reports.
Travel to customer job sites when necessary.
Follow applicable safety procedures and use required personal protective equipment.