Product Support Sales Representative

Forklifts Group•Fresno, CA

About The Position

Forklifts Group is seeking a full-time Product Support Sales Representative to cover Kings and Tulare Counties. The role identifies prospects in an assigned territory, evaluates resources needed to develop business relationships, and develops sales strategies, proposals, and forecasts. The representative sells approved products and services and works with customers to find solutions for their forklift parts, service, and rental needs. The representative develops new business, maintains customer relationships, coordinates with internal departments, and provides ongoing support after sales are completed. The role uses SAGE to process parts orders and Salesforce CRM to track customer interactions and equipment opportunities. The position includes minimal travel outside the territory for trade shows and training.

Requirements

Bachelor’s degree in Business or a related field.
Two or more years of outside sales experience.
Valid driver’s license and a driving record acceptable to the insurance company.
Proficiency in Microsoft Office Suite.
Ability to work independently and as part of a team.
Strong written and verbal communication skills, with the ability to communicate clearly and concisely with internal and external customers.
Ability to develop relationships with customers.
Smart dress and a professional appearance.

Nice To Haves

Experience selling heavy equipment.

Responsibilities

Identify prospects in the assigned territory and evaluate the resources needed to develop business relationships.
Develop sales strategies, proposals, and forecasts, and sell approved products and services.
Arrange customer appointments, including pre-arranged appointments and cold calls.
Generate leads, follow up on prospects, network through current customers, and consistently pursue new business.
Adapt to customers’ buying styles and use proven sales techniques and a consultative approach to demonstrate products and services.
Collaborate with internal departments to develop cross-selling strategies and ensure a positive customer experience.
Communicate regularly with Service and Rental Departments to resolve and troubleshoot customer issues.
Initiate and process parts purchase sales orders in SAGE.
Provide continued customer support and follow-up after sales, including parts delivery, delivery report and rental contract signing, truck orientation, and service schedules.
Identify equipment sales opportunities among the customer base and record them in Salesforce CRM.
Review the Sales Representative Scorecard with the Sales Manager each month.
Attend team meetings to review department goals and strategies as required.
Work with the Sales Manager to develop annual sales goals and pursue those goals.
Monitor the territory through daily sales calls and track daily customer interactions in Salesforce CRM.
Maintain professionalism, reliability, and punctuality, and perform other similar duties as required.