Product Support Sales Representative

Forklifts Group•Fresno, CA

4d•$60,000 - $100,000

About The Position

Forklifts Group is hiring a full-time Product Support Sales Representative based in Fresno, California, covering Kings and Tulare Counties. The representative identifies prospects in an assigned territory, evaluates resources for developing business relationships, and creates sales strategies, proposals, and forecasts. The role sells approved products and services and works strategically with customers to address forklift parts, service, and rental needs. The position involves prospecting, customer relationship development, sales administration, coordination with internal departments, and ongoing customer support. The representative also tracks customer interactions and sales opportunities, reviews performance with the Sales Manager, and contributes to departmental and annual sales goals. Forklifts Group is a West Coast material handling provider offering forklifts, rentals, warehouse systems, training, parts, and service.

Requirements

Bachelor’s degree in Business or a related field.
Two or more years of outside sales experience.
Valid driver’s license and a driving record acceptable to the insurance company.
Proficiency in Microsoft Office Suite.
Ability to work independently and as part of a team.
Strong written and verbal communication skills, including the ability to communicate clearly and concisely with internal and external customers.
Ability to develop customer relationships.
Smart dress and a professional appearance.

Nice To Haves

Experience selling heavy equipment.

Responsibilities

Arrange customer appointments, including pre-arranged appointments and cold calls.
Generate and follow up on leads, network through current customers, and consistently pursue new business.
Adapt to customers’ buying styles and use proven sales techniques and a consultative approach to demonstrate products and services.
Collaborate with internal departments and company divisions on cross-selling strategies and customer experience.
Communicate regularly with Service and Rental Departments to resolve and troubleshoot customer issues.
Initiate and process part-purchase sales orders in SAGE.
Provide continued support and follow-up after sales, including parts delivery, delivery report and rental contract signing, truck orientation, and service schedules.
Identify equipment sales opportunities with customers and log information in Salesforce CRM.
Meet monthly with the Sales Manager to review the Sales Representative Scorecard.
Attend team meetings to review department goals and strategies as required.
Work with the Sales Manager to develop annual sales goals and work toward achieving them.
Monitor the territory through daily sales calls.
Use Salesforce CRM to track daily customer interactions.
Maintain professionalism and report to work reliably and punctually as scheduled.
Perform other similar duties as required.