Product Support Sales Representative

Nebraska Machinery Company • Kansas City, KS

4d

About The Position

The Product Support Sales Representative grows revenue by promoting and selling RION Equipment’s parts, service, and rental solutions. The role develops new customer relationships and strengthens existing partnerships to expand the customer base and drive sales growth. Success requires identifying opportunities, delivering customer value, and building long-term relationships that support sustained, profitable growth.

The representative manages sales activities within an assigned territory and accounts, pursues leads, negotiates sales and service agreements, prepares quotes, and educates customers about equipment and related solutions. The position also includes inspecting customer equipment, providing post-sale support, recording customer interactions in the CRM system, and collaborating with internal departments to resolve issues.

RION Equipment describes itself as a growing company serving the upper Midwest, with employee training and professional development opportunities, a family-oriented work environment, and a commitment to safety. The company is an equal opportunity employer.

Responsibilities

• Manage direct sales activities within assigned accounts and territory by making sales calls, building customer relationships, and delivering solutions tailored to customer needs.
• Identify and pursue new business opportunities through lead generation and cold calling to increase sales of parts, services, and rental equipment.
• Negotiate and close equipment sales, rentals, and service agreements that meet customer needs while supporting company profitability goals.
• Prepare and present quotes by identifying needed parts, coordinating with internal teams, and sourcing externally when necessary.
• Provide customers with information such as ROI analyses, cost comparisons, financing options, equipment specifications, and warranty coverage.
• Inspect customer equipment to identify service, maintenance, and repair needs.
• Record customer interactions and sales activities in the company CRM system.
• Maintain current knowledge of product technology, service capabilities, and marketing programs, and participate in trade shows and industry events.
• Provide post-sale support by answering technical questions, coordinating service needs, and communicating updates on new equipment models.
• Track unpaid invoices, assist with collections, and resolve customer concerns or disputes professionally and promptly.
• Partner with internal departments to resolve issues and clearly communicate solutions to customers.

Benefits

• Medical insurance
• FSA/HSA plans
• Dental insurance
• Vision insurance
• Paid vacation
• Paid holidays
• Company-paid basic life insurance
• Supplemental term life insurance
• 401(k) with match
• Tuition reimbursement
• In-house training department
• Paid military leave
• Short- and long-term disability

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed