Product Support Representative - Outside Sales
About The Position
Monroe Tractor is a family-owned construction and agricultural equipment dealer with over 75 years of experience and 18 locations across New York, Pennsylvania, Vermont, Connecticut, and Massachusetts. The Product Support Representative (PSR) is an experienced outside parts sales representative in the heavy equipment industry. The role focuses on building long-lasting customer relationships and providing parts and service support so Monroe Tractor can serve as a one-stop shop for customers’ equipment needs. The position manages an assigned territory through on-site customer visits, consultative sales, and ongoing support. The representative identifies parts and service opportunities, recommends solutions to improve equipment performance and reduce downtime, and handles quotes, orders, customer concerns, deliveries, and CRM tracking. The target base salary range is $50,000–$75,000 USD, with pay scaled according to skills and background; incentive bonus plans are also mentioned.
Requirements
- Proven experience in outside sales, preferably in agriculture, automotive, or heavy equipment.
- Strong mechanical aptitude, including understanding how machines work and being able to communicate with technicians and operators.
- Excellent communication and relationship-building skills.
- Self-motivation and the ability to work independently and manage one’s own schedule.
- Proficiency with Customer Relationship Management (CRM) tools and basic Microsoft Office applications.
- Valid driver’s license and willingness to travel within the assigned territory.
Responsibilities
- Manage and grow an assigned territory by visiting customers on-site, understanding their operations, and identifying opportunities for parts sales.
- Develop strong, consultative relationships with equipment owners, fleet managers, and service teams.
- Proactively identify and recommend parts and service solutions to improve equipment performance and reduce downtime.
- Prepare and deliver accurate quotes, process orders, resolve product and customer concerns, and schedule timely deliveries.
- Track sales activity, customer interactions, and opportunities in CRM software.
Benefits
- Medical, dental, and vision insurance.
- Health Savings Account with employer and employee contributions.
- Accident and disease insurance.
- 401(k) plan with match.
- Competitive paid time off policy.
- Short- and long-term disability.
- Annual reviews.
- Base plus incentive bonus plans.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
