Product Support Representative - Outside Sales

Monroe Tractor•Syracuse, NY

About The Position

Monroe Tractor is a family-owned construction and agricultural equipment dealer with more than 75 years of experience serving customers across the northeastern United States. The Product Support Representative (PSR) is an experienced outside parts sales representative in the heavy equipment industry. The role builds long-lasting customer relationships and provides parts and service support, helping customers make Monroe Tractor their one-stop shop for equipment needs. The position manages an assigned territory through customer site visits and travel within that territory.

Requirements

Proven outside sales experience, preferably in agriculture, automotive, or heavy equipment.
Strong mechanical aptitude and the ability to understand how machines work and communicate with technicians and operators.
Excellent communication and relationship-building skills.
Self-motivation and the ability to work independently and manage a schedule.
Proficiency with CRM tools and basic Microsoft Office applications.
Valid driver's license and willingness to travel within the assigned territory.

Responsibilities

Manage and grow an assigned territory by visiting customers on-site, understanding their operations, and identifying opportunities for parts sales.
Develop consultative relationships with equipment owners, fleet managers, and service teams.
Identify and recommend parts and service solutions to improve equipment performance and reduce downtime.
Prepare and deliver accurate quotes, process orders, resolve product and customer concerns, and schedule timely deliveries.
Track sales activity, customer interactions, and opportunities in CRM software.