Product Specialist

Penske Automotive Group • Austin, TX

8d • Onsite

About The Position

Lexus of Austin, a Penske Automotive Group dealership, is seeking knowledgeable and friendly Product Specialists to help customers with vehicle technology questions by email, phone, and in person. The role focuses on helping vehicle owners get the most out of their vehicles and providing a professional, courteous, and exceptional customer experience throughout the sales journey. Product Specialists explain vehicle features, benefits, and value; help customers identify suitable vehicles; and manage customer inquiries and records using computer, CRM, and lead-management tools.

The position is performed in a dealership environment, including the showroom and outdoor areas where vehicles may be stored or displayed. Work may involve demonstrating vehicles in heat or cold, prolonged standing, walking, and regular physical activity. Evening, weekend, and holiday hours may be required. The role requires a high school diploma or equivalent and one to two years of related experience or training, with prior retail experience required. Manufacturer training is preferred but not required.

Requirements

• High school diploma or equivalent.
• One to two years of related experience and/or training, or an equivalent combination of education and experience.
• Prior retail experience is required.
• Excellent communication skills, including the ability to communicate face-to-face, by phone, and through other means.
• Friendliness, enthusiasm, reliability, and a positive team-player attitude.
• Strong interpersonal and organizational skills.
• Strong work ethic and ability to work in a fast-paced, results-driven environment.
• Computer proficiency, including the ability to use MS Office and CRM or lead-management tools.
• Ability to demonstrate vehicle features, benefits, and value and adapt communication style to customer needs.
• Ability to define problems, collect data, establish facts, draw valid conclusions, and organize data for management analysis.
• Ability to perform basic arithmetic and calculate rates, ratios, percentages, discounts, interest, commissions, proportions, area, circumference, and volume.
• Ability to understand and follow work rules, procedures, and written, oral, or diagram-based instructions.
• Ability to work independently and interact well with others.
• Ability to lift up to 20 pounds occasionally and/or frequently lift or carry objects weighing up to 10 pounds.
• Ability to stand for prolonged periods and to push, pull, climb, stoop, kneel, reach, grasp, and walk regularly.
• Ability to hear and talk and perform repetitive motions.
• Some positions may require a valid driver's license and good driving record.

Nice To Haves

• Associate's degree or equivalent.
• One to three years of related experience and/or training, or an equivalent combination of education and experience.
• Prior retail experience in a dealership.
• Manufacturer training.

Responsibilities

• Help customers with vehicle technology questions by email, phone, and in person.
• Provide courteous, accurate, and clear information that helps vehicle owners get the most out of their vehicles.
• Deliver a high-quality customer experience throughout the sales journey.
• Explain vehicle features, benefits, and value using print, digital, and in-person communication.
• Help customers find the vehicle they are looking for by demonstrating knowledge of available products and services.
• Use MS Office, CRM, and lead-management tools to manage inquiries and update customer files accurately.
• Understand and comply with federal, state, and local regulations that affect the business.
• Work independently and complete assignments within established instructions, routines, and practices.
• Work evening, weekend, and holiday hours as required.

Benefits

• Health care options, including medical, dental, and vision coverage.
• 401(k) savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement tailored to individual performance, experience, and interests.
• Competitive compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED