Product Specialist

Hendrick Automotive Group • Pleasanton, CA

5d • Onsite

About The Position

The Product Specialist explains and demonstrates vehicle features and technology to customers at the beginning of the sales process. The role works closely with salespeople and supports the sales team, helping customers understand vehicle options, specifications, available equipment, and technology. Duties take place throughout the dealership premises, both indoors and outdoors, and include customer test drives and tours of service and parts facilities. The position has no direct supervisory responsibilities.

The role requires regular and predictable attendance. Scheduled shifts may include evenings, weekends, and holidays. Compensation includes base hourly pay of $21.00 and may include a production bonus based on dealership performance, ranging from $0.00 to $300 per month.

Requirements

• High school diploma or GED; the posting marks a high school diploma as desired.
• Automotive field of study or work experience is marked as desired.
• Up to 3 years of work experience is marked as desired.
• Previous sales and/or customer service experience is desired.
• Advanced technology skills.
• Valid driver's license.
• Basic computer skills to use the timekeeping system and ability to learn web-based customer-management applications.
• Ability to understand and follow instructions and communicate effectively with customers and company personnel.
• Ability to read and comprehend instructions, correspondence, and memos; present information effectively in one-on-one and small-group settings.
• Ability to add, subtract, multiply, and divide.
• Ability to apply common-sense understanding to carry out instructions and deal with standardized situations.
• Regular and predictable attendance.

Nice To Haves

• Previous sales and/or customer service experience.
• Automotive field of study or work experience.
• Up to 3 years of work experience.
• Advanced technology skills.

Responsibilities

• Greet customers and determine the make, type, and quality of vehicle they want.
• Educate customers about current product-line options and basic product specifications.
• Provide product information and brochures when requested.
• Demonstrate vehicle and technology features to customers.
• Educate customers about optional equipment available for purchase.
• Answer customer questions about vehicles, technology, and features.
• Conduct test drives.
• Conduct tours of service and parts facilities.
• Conduct technology training classes for current customers.
• Provide assistance to customers as needed.
• Work closely with salespeople and support the sales team as needed.
• Maintain customer satisfaction index (CSI) at or above company standards.
• Maintain an organized, clean, and safe work area.
• Participate in required training.
• Accurately record all hours worked in the company timekeeping system.
• Follow safeguards rules and regulations, company policies and procedures, and applicable safety rules and regulations.
• Demonstrate the company’s core values.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED