Product Specialist

KLS MARTIN LP • Jacksonville, FL

2d • Onsite

About The Position

The Product Specialist assists in managing KLS Martin LP’s Upper Extremity product lines. The role supports the profitability of existing products and development of new products, contributing to product improvement, customer engagement, and product-line goals while building industry and technical knowledge.

The position involves providing product education and support to customers, salespeople, and employees; coordinating product-related travel and events; supporting product marketing, development, regulatory submissions, production, and inventory-related work; and following company policies and applicable government regulations. The role is based at the Corporate Office in Jacksonville, Florida, and may require approximately 25% travel or more.

Requirements

• Four-year college degree or an equivalent combination of education and experience.
• Previous experience with, or demonstrated ability to learn, Salesforce.com, SAP, Excel, Word, PowerPoint, Outlook, Concur, Paycom, and iOS iPad and iPhone.
• Ability to develop and maintain collaborative relationships across all levels of the organization.
• Ability to plan and organize cross-department meetings to accomplish product-line or project goals.
• Ability to follow through on issues, make informed decisions consistent with policies and procedures, complete tasks, and solve problems.
• Ability to work with minimal supervision and accomplish high-level goals with minimal explicit instructions.
• Maintain regular, punctual attendance.
• Ability to meet the listed physical requirements, including extended sitting and standing, computer-screen viewing, walking, reading, speaking, hearing/listening, lifting and carrying items up to and over 20 pounds, repetitive motions, pushing/pulling, bending/stooping, reaching/grasping, and writing.
• May require approximately 25% travel or more.

Responsibilities

• In-service, maintain, and restock products in the current Upper Extremity product portfolio.
• Explain technical product information to customers, salespeople, and other employees through professional verbal and written communication.
• Prioritize activities and tasks according to sales and product-development goals.
• Organize and execute trips to field locations for trade shows, customer visits, sales meetings, workshops, cadaver labs, and surgery.
• Author and assist in publishing product education and marketing materials.
• Educate employees on assembly, use, maintenance, and restocking of assigned products.
• Research product market potential and develop sales and pricing strategies.
• Monitor competitive product offerings and pricing, standards of care, and new market technologies.
• Improve product efficiency through product design and collaboration with field inventory, warehouse inventory, and shipping personnel.
• Complete product-development milestone documents and assist with regulatory submissions and related inquiries.
• Maintain in-depth knowledge of published clinical evidence and internal testing supporting marketing claims for assigned products.
• Manage production of product-development projects (PDSR/PVR) with manufacturing engineers.
• Package and ship products to the office or other field locations.
• Complete and follow required company policy trainings; understand non-disclosure agreements and when to execute them; follow government regulations and company expense policies.
• Submit expenses for reimbursement in accordance with the company travel policy.
• Complete hospital credentialing where necessary to perform essential duties.
• Perform other related duties as assigned.

Benefits

• Competitive benefits package for full-time employees.
• Paid parental leave.
• In-house training and professional development opportunities.
• A culture of creativity and innovation that draws on diverse perspectives and ideas.

What This Job Offers

• Job Type: Full-time