Product Specialist

Geophysical Survey Systems Inc. • Nashua, NH

10d • Hybrid

About The Position

The Product Specialist conducts customer training and support on the proper use and application of GSSI products. Training may be delivered at GSSI headquarters in Nashua, NH, at designated field training locations, virtually through webinars, or at customer sites. The person in this position, by nature of the close contact with the customer, will provide valuable customer, product, and competitive feedback through the appropriate channels to ensure that customer requests are documented and addressed.

Requirements

• 2+ years of in field practical experience using GPR for the purpose of concrete and/or utility locating and analysis strongly preferred.
• 3+ years of experience in a technical support, applications, product training, or product-focused role.
• Strong technical and problem-solving skills with the ability to communicate clearly across audiences.
• Presentation skills and the ability to field questions in a customer training environment.
• Attention to detail, a “can-do” attitude, and the ability to work as part of a team.
• Advanced computer skills, including proficiency with Microsoft Office applications.

Nice To Haves

• Bachelor’s degree in a technical field preferred; instructional experience or certification a plus.
• Teaching, training, or curriculum development experience is preferred.
• Fluency in Spanish a plus.

Responsibilities

• Conduct and lead training classes for customers by providing instruction on the use of GSSI products.
• Provide technical support to customers via phone, email, online channels,web meetings and occasional field visits as needed.
• Develop, maintain, and update customer training materials, including online training content, training guides, study guides, videos, quick start guides, and user manuals.
• Capture and communicate customer feedback to Product Management for roadmap consideration and proactively support early-stage new product development efforts.
• Participate in product testing, validation, and support readiness for new releases.
• Assist at trade shows, webinars, and events as a technical representative.

Benefits

• Competitive salary
• Medical, dental, and vision coverage from day one
• 401(k) retirement plan with company match
• Flexible Spending Accounts
• 4 weeks of paid time off (PTO)
• 12 paid holidays
• Short and long-term disability
• Life insurance
• Employee Assistance Program (EAP)
• Tuition reimbursement
• 6 weeks paid parental leave
• Onsite fitness/rec room & locker rooms
• Company-sponsored events
• Outdoor trails and recreational fields within walking distance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level