Product Specialist

Fontana Chrysler, Dodge, Ram, Jeep•Fontana, CA

About The Position

The Automotive Product Specialist provides informative, customer-focused presentations of new and pre-owned vehicles and related services. The role requires strong knowledge of vehicles, the automotive industry and local market, including vehicle selection, performance, accessories, efficiency, safety features, financing options, and available promotions. The specialist helps customers choose vehicles, supports purchases and deliveries, and builds ongoing customer relationships to encourage referrals and repeat business. The position offers an hourly wage, overtime pay when applicable, and opportunities for performance-based bonuses.

Requirements

High school diploma or GED.
Positive attitude, confident and outgoing personality, and professional appearance.
Excellent communication, customer service, and problem-solving skills, including the ability to remain composed under stress.
Excellent interpersonal skills for professional interactions with customers, vendors, and staff.
Ability to achieve goals with limited direct supervision.
Basic computer and internet skills.
Unrestricted California driver's license and clean driving record.
Excellent follow-through skills.
Understanding of manufacturers' specifications.
Self-motivation and willingness to continuously prospect and meet or exceed an ongoing minimum sales quota.

Nice To Haves

Previous sales or customer service experience in any industry.
Proven sales experience, preferably in the automotive industry; the employer will train the right person.
Familiarity with automotive financing.

Responsibilities

Help customers select vehicles and explain model options and features, value-added products and services, and purchase and financing options in accordance with dealership policies.
Conduct vehicle test drives while ensuring speed limits and other road rules are followed.
Help facilitate vehicle delivery by explaining vehicle and feature operation, warranty coverage, and servicing requirements.
Maintain accurate sales documentation.
Maintain up-to-date knowledge of vehicles, accessories, financing options, and promotions.
Attend required staff meetings, training, and educational classes.
Create and maintain excellent customer relationships.
Maintain excellent CSI scores.
Maintain a strong knowledge base of new vehicle makes and models.
Follow up on sales leads from sources including phone inquiries, walk-ins, newspaper ads, and referrals.
Work with Sales Managers to meet individual and department sales goals.
Perform other duties as assigned.