Product Specialist - Secaucus - Part Time

Illicit Gardens•SECAUCUS, NJ

5d•Onsite

About The Position

Illicit Gardens Dispensary is seeking a Product Specialist to help customers select and purchase cannabis products while ensuring compliance with applicable laws. The role checks in new and existing customers, verifies identification and purchasing eligibility, processes payments, fulfills online orders, and provides information about products and safe use. It also includes inventory and stocking tasks, administrative support, phone coverage, and maintaining clean, organized customer areas. The position requires strong customer service, communication, and record-keeping skills, as well as knowledge of cannabis and state and local medical marijuana regulations. Hours and shifts vary and may include weekends, holidays, and overtime when needed.

Requirements

Must be at least 21 years old.
Ability to maintain focus in an active environment.
Ability to regularly stand, sit, kneel, and lift up to 50 lbs. for extended periods.
Ability to work in a fast-paced, changing, and challenging environment.
Accurate and robust data-entry and record-keeping skills for POS transactions.
Attendance at training sessions on security, customer relations, and other topics critical to employment.
Strong oral and written communication skills and attention to detail.
Strong work ethic and ability to work independently and as part of a team.
Thorough understanding of state and local medical marijuana laws and how they apply to the operation.
Thorough understanding of marijuana, its effects, and medical uses.
Superior customer service and time management skills.
Solid mathematical skills to stay within state regulations.
Regular and predictable attendance and punctuality.

Nice To Haves

Experience in a sales or retail environment.
Proficiency in point-of-sale (POS) applications.
Cash-handling experience.

Responsibilities

Assist with daily cannabis inventory counts and keep the sales floor adequately stocked.
Fulfill online orders.
Advise customers on suitable cannabis products based on their needs, preferences, budgets, and reactions to different strains and terpenes.
Keep up with new cannabis products and industry trends through Learn Brands and personal research.
Check patients’ identification and medical IDs to verify their allotments are not over-extended.
Process patient payments using the dispensary’s point-of-sale (POS) system.
Educate customers on the safe use of selected cannabis products.
Keep the dispensary and surrounding property clean and well-organized.
Greet customers warmly and helpfully; check in existing and new customers; and respond to their needs and questions.
Keep common and public areas, including restrooms and the parking area, clean and stocked with necessary supplies.
Provide administrative assistance as needed and answer phone calls as needed.
Scan IDs and document customer eligibility to purchase products.
Complete logs and reports.
Maintain a positive attitude that promotes teamwork.
Perform additional duties as required.