French Bilingual Product Quality Assurance Agent (Remote - Idaho)

Morley•UNAVAILABLE, Idaho

6d•Remote

About The Position

Morley is hiring a remote French Bilingual Product Quality Assurance Agent who lives in Idaho. The agent communicates with dealership partners, documents information, and provides customer service in French and English to help resolve issues promptly and maintain strong client relationships. No automotive experience is required. The role receives calls from French-speaking dealers, gathers and documents information in English, and delivers resolutions in French using defined processes and applications. Agents also support inbound and outbound communications, including phone calls, chats, and emails, while meeting quality and productivity targets and maintaining a positive attitude. Work is scheduled Monday through Friday within the center’s operating hours of 9 a.m.–7 p.m. Eastern, with no weekends. Paid training and equipment are provided. The position is remote, with requirements for an Idaho residence and a secluded, distraction-free workspace. Internet must be high-speed cable or fiber, with the computer physically connected to the modem or router by Ethernet; wireless, 5G, and satellite connections are not supported.

Requirements

Strong computer navigation and typing skills.
Extensive customer service skills, gained in a call center, retail, restaurant, fast food, hotel, or another customer-facing role.
Positive, self-starter attitude, solid work ethic, and meticulous attention to detail.
Excellent interpersonal and listening skills.
Ability to pass a pre-employment background check and drug screen.
Fluency in speaking, reading, and writing French, and ability to understand Québécois French; French fluency test required.
High school diploma or equivalent.
Proven success in a relevant or related position for one or more years.
Call center experience.
One or more years of customer service experience.
Ability to work shifts within the center’s Monday–Friday hours of operation: 9 a.m.–7 p.m. Eastern, 8 a.m.–6 p.m. Central, 7 a.m.–5 p.m. Mountain, or 6 a.m.–4 p.m. Pacific.
Ability to reliably adhere to the schedule because some queues are time sensitive.
Idaho residency.
A secluded and distraction-free work environment.
High-speed internet delivered through a wired cable or fiber provider; the computer must be physically connected to the modem or router by Ethernet. Wireless, 5G, and satellite connections are not supported.

Nice To Haves

Associate degree.

Responsibilities

Receive calls from French-speaking dealers.
Gather and document information in English.
Deliver resolutions in French using defined processes and applications.
Understand project operations and workflow processes and provide services that meet quality and productivity goals.
Provide timely and accurate solutions through inbound and outbound phone calls, chats, emails, and other communications as needed.
Maintain a positive and upbeat attitude while communicating with dealership partners.